Customer Service Representative
Solomon Page, New York, NY, United States
We are looking for a Customer Service Representative for a top beauty company based in El Segundo, CA!
Pay: $31/hour
Responsibilities:
Serve as the first point of contact for the hotline, managing inbound inquiries with a focus on high-quality resolution. Provide real-time troubleshooting and "walk-through" support, translating technical workflows into simple, actionable steps for non-technical professional users. ?Efficiently resolve support tickets using CRM tools, ensuring all communications meet professional standards. Document, categorize, and log recurring issues to provide the business with actionable insights for platform improvements. Identify and escalate complex technical bugs or policy exceptions to the appropriate internal partners. Maintain an up-to-date understanding of policies, system updates, and FAQ resources.
Required Qualifications:
2+ years of experience in technical customer support, hotline management, or a B2B service environment. Exceptional verbal communication skills, with a proven ability to remain patient and empathetic when assisting users with varying levels of digital literacy. Strong aptitude for navigating software platforms and explaining "how-to" steps over the phone. Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow, Zendesk). A "customer-first" mindset with the ability to provide premium, white-glove service to healthcare professionals and sales reps. Ability to thrive in a fast-paced environment and manage high call volumes without compromising quality. Experience in the beauty, aesthetic medical, or healthcare sectors is highly desirable.
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
#J-18808-Ljbffr
Pay: $31/hour
Responsibilities:
Serve as the first point of contact for the hotline, managing inbound inquiries with a focus on high-quality resolution. Provide real-time troubleshooting and "walk-through" support, translating technical workflows into simple, actionable steps for non-technical professional users. ?Efficiently resolve support tickets using CRM tools, ensuring all communications meet professional standards. Document, categorize, and log recurring issues to provide the business with actionable insights for platform improvements. Identify and escalate complex technical bugs or policy exceptions to the appropriate internal partners. Maintain an up-to-date understanding of policies, system updates, and FAQ resources.
Required Qualifications:
2+ years of experience in technical customer support, hotline management, or a B2B service environment. Exceptional verbal communication skills, with a proven ability to remain patient and empathetic when assisting users with varying levels of digital literacy. Strong aptitude for navigating software platforms and explaining "how-to" steps over the phone. Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow, Zendesk). A "customer-first" mindset with the ability to provide premium, white-glove service to healthcare professionals and sales reps. Ability to thrive in a fast-paced environment and manage high call volumes without compromising quality. Experience in the beauty, aesthetic medical, or healthcare sectors is highly desirable.
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
#J-18808-Ljbffr