Service Desk Analyst - Level II

Looking for Service Desk 1+ experience with great customer service and basic IT experience

Access and Security Specialist

2-3 years of relevant Help Desk/Service Desk experience

Proficiency in troubleshooting issues with enterprise-level software and business applications

Familiarity with ticketing systems to manage and document support requests

CompTIA certification preferred

Revenue Cycle Specialists

2-3 years of patient access experience in a healthcare setting

Proven experience in patient and customer-centric approach to providing a positive user experience

Prior knowledge of medical terms and insurance plans

Familiarity with help desk or ticketing systems to manage and document support requests

Core Clinical Applications

2-3 years of relevant Help Desk/Service Desk experience in a healthcare setting

Prior experience supporting EMR helpdesk tickets (Epic preferred)

Familiarity with help desk or ticketing systems to manage and document support requests

Strong analytical and troubleshooting skills to resolve issues with hardware, software, and systems used in healthcare settings

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