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Lead Omnichannel Conversational AI & IVR PM

Humana Inc, Bismarck, ND, United States


A healthcare services company is seeking a Lead Product Manager to drive the evolution of omnichannel conversational automation, focusing on IVR and digital channels. This role necessitates extensive experience in product management and conversational AI platforms like Dialogflow CX. Responsibilities include overseeing product strategy, optimizing customer experience through AI, and leading cross-functional teams. Ideal candidates will have at least 6 years of experience and demonstrate strong leadership skills. Remote work is an option, with occasional travel to company offices expected. #J-18808-Ljbffr