Assistant Executive Director
Experience Senior Living, Littleton, CO, United States
Job: Assistant Executive Director
Community: The Reserve at Lone Tree
Position Summary The Assistant Executive Director (AED) is a senior operational leader responsible for supporting the Executive Director (ED) in delivering exceptional daily operations, strong leadership execution, and a luxury resident experience consistent with Reserve Collection standards. This role serves as a trusted operational partner to the Executive Director and helps ensure the community operates with disciplined processes, consistent departmental performance, and a high level of hospitality and service.
Key Responsibilities Operational Leadership
Partner with the ED to support day-to-day operations across all departments and ensure operational consistency
Support departmental leaders in executing operational, service, and hospitality standards
Identify operational challenges and work with leadership teams to implement solutions that maintain performance and consistency
Support department leaders in maintaining operational discipline, staffing stability and accountability
Step in to support or lead operational oversight when ED is unavailable
Leadership & Team Development
Provide leadership support and guidance to department heads
Reinforce a culture of accountability, collaboration, and service excellence
Navigate operational challenges and difficult conversations with professionalism and sound judgment
Support the development and performance of the community leadership team
Serve as a trusted operational partner to the ED
Resident Experience & Community Presence
Promote a luxury hospitality mindset and ensure a high-touch resident experience
Maintain a visible presence within the community and engage regularly with residents, families, and team members
Support the delivery of personalized services and programs that elevate the resident experience
Ensure the community environment reflects the quality and standards of the Reserve Collection brand
Operational Consistency & Standards
Support the execution of company policies, procedures, and operational standards
Reinforce consistency in service delivery and operational execution across all departments Support departmental leadership in maintaining high standards for community presentation, service delivery, and resident satisfaction
What Success Looks Like in This Role
Strengthen operational consistency and disciple across the community
Build credible and supportive relationships with department leaders
Maintain a visible and engaged leadership presence with residents, families, and staff
Reinforce luxury service expectations and Reserve Collection brand standards
Support the Executive Director as a reliable operational partner
Demonstrate leadership maturity and sound judgment in addressing operational challenges
Contribute to a culture of accountability, collaboration, and service excellence
Requirements Skills, Knowledge, & Expertise Operational Expertise
Strong operational and organizational leadership skills
Ability to support consistency and follow-through across multiple departments
Experience working within complex, service-driven operational environments
Strong attention to detail and process discipline
Leadership Capability
Experience working with or supporting department leaders within a multi-departmental organization
Ability to navigate challenging conversations and maintain team accountability
Strong communication and interpersonal skills
Emotional maturity and steady leadership presence
Hospitality & Service Mindset
Understanding of luxury hospitality or high-end service expectations
Ability to support and reinforce exceptional resident experiences
Strong appreciation for personalization, environment, and service quality
Professional Skills
Strong problem-solving and decision-making abilities
Excellent organizational and time management skills
Ability to balance operational priorities with service excellence
Confidence stepping into leadership support when needed
Other Experience
Senior living leadership experience required
Luxury hospitality or high-end service environment experience highly preferred
Experience supporting operations across multiple departments
Benefits We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Compensation:
$100,000 - $110,000 annual salary
Application Deadline:
We anticipate reviewing applications through April 30th, 2026.
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Community: The Reserve at Lone Tree
Position Summary The Assistant Executive Director (AED) is a senior operational leader responsible for supporting the Executive Director (ED) in delivering exceptional daily operations, strong leadership execution, and a luxury resident experience consistent with Reserve Collection standards. This role serves as a trusted operational partner to the Executive Director and helps ensure the community operates with disciplined processes, consistent departmental performance, and a high level of hospitality and service.
Key Responsibilities Operational Leadership
Partner with the ED to support day-to-day operations across all departments and ensure operational consistency
Support departmental leaders in executing operational, service, and hospitality standards
Identify operational challenges and work with leadership teams to implement solutions that maintain performance and consistency
Support department leaders in maintaining operational discipline, staffing stability and accountability
Step in to support or lead operational oversight when ED is unavailable
Leadership & Team Development
Provide leadership support and guidance to department heads
Reinforce a culture of accountability, collaboration, and service excellence
Navigate operational challenges and difficult conversations with professionalism and sound judgment
Support the development and performance of the community leadership team
Serve as a trusted operational partner to the ED
Resident Experience & Community Presence
Promote a luxury hospitality mindset and ensure a high-touch resident experience
Maintain a visible presence within the community and engage regularly with residents, families, and team members
Support the delivery of personalized services and programs that elevate the resident experience
Ensure the community environment reflects the quality and standards of the Reserve Collection brand
Operational Consistency & Standards
Support the execution of company policies, procedures, and operational standards
Reinforce consistency in service delivery and operational execution across all departments Support departmental leadership in maintaining high standards for community presentation, service delivery, and resident satisfaction
What Success Looks Like in This Role
Strengthen operational consistency and disciple across the community
Build credible and supportive relationships with department leaders
Maintain a visible and engaged leadership presence with residents, families, and staff
Reinforce luxury service expectations and Reserve Collection brand standards
Support the Executive Director as a reliable operational partner
Demonstrate leadership maturity and sound judgment in addressing operational challenges
Contribute to a culture of accountability, collaboration, and service excellence
Requirements Skills, Knowledge, & Expertise Operational Expertise
Strong operational and organizational leadership skills
Ability to support consistency and follow-through across multiple departments
Experience working within complex, service-driven operational environments
Strong attention to detail and process discipline
Leadership Capability
Experience working with or supporting department leaders within a multi-departmental organization
Ability to navigate challenging conversations and maintain team accountability
Strong communication and interpersonal skills
Emotional maturity and steady leadership presence
Hospitality & Service Mindset
Understanding of luxury hospitality or high-end service expectations
Ability to support and reinforce exceptional resident experiences
Strong appreciation for personalization, environment, and service quality
Professional Skills
Strong problem-solving and decision-making abilities
Excellent organizational and time management skills
Ability to balance operational priorities with service excellence
Confidence stepping into leadership support when needed
Other Experience
Senior living leadership experience required
Luxury hospitality or high-end service environment experience highly preferred
Experience supporting operations across multiple departments
Benefits We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Compensation:
$100,000 - $110,000 annual salary
Application Deadline:
We anticipate reviewing applications through April 30th, 2026.
#J-18808-Ljbffr