Assistant Executive Director
Experience Senior Living LLC., Denver, CO, United States
Job: Assistant Executive Director
Community: The Reserve at Lone Tree
Position Summary:
The Assistant Executive Director (AED) is a senior operational leader responsible for supporting the Executive Director (ED) in delivering exceptional daily operations, strong leadership execution, and a luxury resident experience consistent with Reserve Collection standards. This role serves as a trusted operational partner to the Executive Director and helps ensure the community operates with disciplined processes, consistent departmental performance, and a high level of hospitality and service.
Key Responsibilities: Operational Leadership:
Partner with the ED to support day-to-day operations across all departments and ensure operational consistency.
Support departmental leaders in executing operational, service, and hospitality standards.
Identify operational challenges and work with leadership teams to implement solutions that maintain performance and consistency.
Support department leaders in maintaining operational discipline, staffing stability and accountability.
Step in to support or lead operational oversight when ED is unavailable.
Leadership & Team Development
Provide leadership support and guidance to department heads.
Reinforce a culture of accountability, collaboration, and service excellence.
Navigate operational challenges and difficult conversations with professionalism and sound judgment.
Support the development and performance of the community leadership team.
Serve as a trusted operational partner to the ED.
Resident Experience & Community Presence
Promote a luxury hospitality mindset and ensure a high-touch resident experience.
Maintain a visible presence within the community and engage regularly with residents, families, and team members.
Support the delivery of personalized services and programs that elevate the resident experience.
Ensure the community environment reflects the quality and standards of the Reserve Collection brand.
Operational Consistency & Standards
Support the execution of company policies, procedures, and operational standards.
Reinforce consistency in service delivery and operational execution across all departments.
Support departmental leadership in maintaining high standards for community presentation, service delivery, and resident satisfaction.
What Success Looks Like in This Role:
Strengthen operational consistency and disciple across the community
Build credible and supportive relationships with department leaders
Maintain a visible and engaged leadership presence with residents, families, and staff
Reinforce luxury service expectations and Reserve Collection brand standards
Support the Executive Director as a reliable operational partner
Demonstrate leadership maturity and sound judgment in addressing operational challenges
Contribute to a culture of accountability, collaboration, and service excellence
Skills, Knowledge, & Expertise: Operational Expertise
Strong operational and organizational leadership skills.
Ability to support consistency and follow-through across multiple departments.
Experience working within complex, service-driven operational environments.
Strong attention to detail and process discipline.
Leadership Capability
Experience working with or supporting department leaders within a multi-departmental organization.
Ability to navigate challenging conversations and maintain team accountability.
Strong communication and interpersonal skills.
Emotional maturity and steady leadership presence.
Hospitality & Service Mindset
Understanding of luxury hospitality or high-end service expectations.
Ability to support and reinforce exceptional resident experiences.
Strong appreciation for personalization, environment, and service quality.
Professional Skills
Strong problem-solving and decision-making abilities.
Excellent organizational and time management skills.
Ability to balance operational priorities with service excellence.
Confidence stepping into leadership support when needed.
Other Experience
Senior living leadership experience required
Luxury hospitality or high-end service environment experience highly preferred
Experience supporting operations across multiple departments
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Compensation: $100,000 - $110,000 annual salary
Application Deadline:
We anticipate reviewing applications through April 30th, 2026.
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Community: The Reserve at Lone Tree
Position Summary:
The Assistant Executive Director (AED) is a senior operational leader responsible for supporting the Executive Director (ED) in delivering exceptional daily operations, strong leadership execution, and a luxury resident experience consistent with Reserve Collection standards. This role serves as a trusted operational partner to the Executive Director and helps ensure the community operates with disciplined processes, consistent departmental performance, and a high level of hospitality and service.
Key Responsibilities: Operational Leadership:
Partner with the ED to support day-to-day operations across all departments and ensure operational consistency.
Support departmental leaders in executing operational, service, and hospitality standards.
Identify operational challenges and work with leadership teams to implement solutions that maintain performance and consistency.
Support department leaders in maintaining operational discipline, staffing stability and accountability.
Step in to support or lead operational oversight when ED is unavailable.
Leadership & Team Development
Provide leadership support and guidance to department heads.
Reinforce a culture of accountability, collaboration, and service excellence.
Navigate operational challenges and difficult conversations with professionalism and sound judgment.
Support the development and performance of the community leadership team.
Serve as a trusted operational partner to the ED.
Resident Experience & Community Presence
Promote a luxury hospitality mindset and ensure a high-touch resident experience.
Maintain a visible presence within the community and engage regularly with residents, families, and team members.
Support the delivery of personalized services and programs that elevate the resident experience.
Ensure the community environment reflects the quality and standards of the Reserve Collection brand.
Operational Consistency & Standards
Support the execution of company policies, procedures, and operational standards.
Reinforce consistency in service delivery and operational execution across all departments.
Support departmental leadership in maintaining high standards for community presentation, service delivery, and resident satisfaction.
What Success Looks Like in This Role:
Strengthen operational consistency and disciple across the community
Build credible and supportive relationships with department leaders
Maintain a visible and engaged leadership presence with residents, families, and staff
Reinforce luxury service expectations and Reserve Collection brand standards
Support the Executive Director as a reliable operational partner
Demonstrate leadership maturity and sound judgment in addressing operational challenges
Contribute to a culture of accountability, collaboration, and service excellence
Skills, Knowledge, & Expertise: Operational Expertise
Strong operational and organizational leadership skills.
Ability to support consistency and follow-through across multiple departments.
Experience working within complex, service-driven operational environments.
Strong attention to detail and process discipline.
Leadership Capability
Experience working with or supporting department leaders within a multi-departmental organization.
Ability to navigate challenging conversations and maintain team accountability.
Strong communication and interpersonal skills.
Emotional maturity and steady leadership presence.
Hospitality & Service Mindset
Understanding of luxury hospitality or high-end service expectations.
Ability to support and reinforce exceptional resident experiences.
Strong appreciation for personalization, environment, and service quality.
Professional Skills
Strong problem-solving and decision-making abilities.
Excellent organizational and time management skills.
Ability to balance operational priorities with service excellence.
Confidence stepping into leadership support when needed.
Other Experience
Senior living leadership experience required
Luxury hospitality or high-end service environment experience highly preferred
Experience supporting operations across multiple departments
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Compensation: $100,000 - $110,000 annual salary
Application Deadline:
We anticipate reviewing applications through April 30th, 2026.
#J-18808-Ljbffr