Inside Sales Representative - Discrete
Würth Industry of North America, Richmond Hill, GA, United States
Position Summary
The Senior Inside Sales Representative, discrete/unplanned, serves as the primary internal contact for assigned non-VMI customers. This role supports the full sales cycle through account management, data analysis, and cross-functional coordination. Key responsibilities include sales execution, expediting, quoting, sourcing, and quality assurance to meet customer needs. The position also provides backup to the Business Unit Manager for order corrections, credits, and order releases. Additionally, they assist in training, offer team leadership, and may lead process improvement initiatives and project teams.
Essential Duties and Responsibilities
Work to meet all established Key Performance Indicators (KPI’s)
Meet sales and gross profit percentage targets for assigned books of business.
Follow company guidelines to establish selling prices and profit margins.
Actively research profitability concerns.
Meet objectives related to customer acquisition and activation.
Always represent the company professionally and courteously.
Moderate/Expert technical understanding of fasteners & industrial hardware required.
Work to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting.
Serve as an escalation point for non-routine customer solutions and support; provide support to the Business Unit Manager in escalated matters.
Improve customer experience and provide solutions for one-time buys, driving efficiency to improve service & profitability.
Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes.
Effective management of all customers’ master data (e.g., shipping conditions, blanket order requirements, customer contact information, CRM data, prior-day invoicing, order entry).
Proactively drive account management while executing tasks to support the sales process and move opportunities forward.
Collaborate professionally with cross-functional teams to identify and resolve customer issues.
Work with established reporting tools for inventory review and new item additions.
Manage customer portals for demand, quote requests, and corrective actions.
Maintain and build customer relationships to become trusted consultative advisors.
Exercise excellent judgment and decision-making skills.
Strategic thinker; use creative and innovative problem solving in diverse situations.
Proactively contact customers to assist with upcoming requirements.
Learn to read and decipher customer prints and drawings with Wurth training.
Provide leadership for recommending and identifying internal process improvements.
Respond timely to requests via all modes of communication (e.g., phone, fax, email or chat).
Perform other duties as assigned.
Qualifications, Skills & Abilities
Bachelor’s Degree Preferred. High school diploma/GED.
Minimum 3 to 5 years of customer service/inside sales or related experience.
Intermediate to Advanced experience in Microsoft Outlook, Word, and PowerPoint.
Advanced Excel skills.
SAP & P21 skills/experience are an advantage.
Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
Experience in sourcing and procuring industrial hardware.
Intermediate to Advanced technical understanding of fasteners & industrial hardware.
Ability to analyze data to make decisions and impact on the customer.
Upsell products and services.
Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
Verbalize thoughts and information via phone and in person clearly and concisely.
Excellent judgment and decision-making skills.
Establish credibility, respect and trust from internal colleagues and external customers.
Keep employees motivated, create a team environment and resolve conflict.
Occasionally lift, carry or move up to 25 lbs.
The Würth Difference
Proactive supply chain solutions customized to your business, your industry.
Industrial products and services delivered with prompt, personal attention.
Inventory management solutions that keep your production line moving smoothly.
Complete program support from initial design, to implementation, training, to ongoing analysis.
Why Würth
Maternity/Paternal leave after 1 year of service.
Tuition Reimbursement eligible after 1 year of service.
Health benefits and programs – medical, vision, dental, life insurance and more.
401(k), short-term disability, long-term disability.
Paid Time Off, accrued per pay period, additional day earned per year of service.
10 paid holidays.
Find Out More About Our Company Culture
LinkedIn: https://www.linkedin.com/company/wurth-industry-north-america
Facebook: https://facebook.com/Wurthlndustry
YouTube: https://youtube.com/c/WurthlndustryNorthAmerica
EEO Statement The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
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Essential Duties and Responsibilities
Work to meet all established Key Performance Indicators (KPI’s)
Meet sales and gross profit percentage targets for assigned books of business.
Follow company guidelines to establish selling prices and profit margins.
Actively research profitability concerns.
Meet objectives related to customer acquisition and activation.
Always represent the company professionally and courteously.
Moderate/Expert technical understanding of fasteners & industrial hardware required.
Work to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting.
Serve as an escalation point for non-routine customer solutions and support; provide support to the Business Unit Manager in escalated matters.
Improve customer experience and provide solutions for one-time buys, driving efficiency to improve service & profitability.
Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes.
Effective management of all customers’ master data (e.g., shipping conditions, blanket order requirements, customer contact information, CRM data, prior-day invoicing, order entry).
Proactively drive account management while executing tasks to support the sales process and move opportunities forward.
Collaborate professionally with cross-functional teams to identify and resolve customer issues.
Work with established reporting tools for inventory review and new item additions.
Manage customer portals for demand, quote requests, and corrective actions.
Maintain and build customer relationships to become trusted consultative advisors.
Exercise excellent judgment and decision-making skills.
Strategic thinker; use creative and innovative problem solving in diverse situations.
Proactively contact customers to assist with upcoming requirements.
Learn to read and decipher customer prints and drawings with Wurth training.
Provide leadership for recommending and identifying internal process improvements.
Respond timely to requests via all modes of communication (e.g., phone, fax, email or chat).
Perform other duties as assigned.
Qualifications, Skills & Abilities
Bachelor’s Degree Preferred. High school diploma/GED.
Minimum 3 to 5 years of customer service/inside sales or related experience.
Intermediate to Advanced experience in Microsoft Outlook, Word, and PowerPoint.
Advanced Excel skills.
SAP & P21 skills/experience are an advantage.
Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
Experience in sourcing and procuring industrial hardware.
Intermediate to Advanced technical understanding of fasteners & industrial hardware.
Ability to analyze data to make decisions and impact on the customer.
Upsell products and services.
Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
Verbalize thoughts and information via phone and in person clearly and concisely.
Excellent judgment and decision-making skills.
Establish credibility, respect and trust from internal colleagues and external customers.
Keep employees motivated, create a team environment and resolve conflict.
Occasionally lift, carry or move up to 25 lbs.
The Würth Difference
Proactive supply chain solutions customized to your business, your industry.
Industrial products and services delivered with prompt, personal attention.
Inventory management solutions that keep your production line moving smoothly.
Complete program support from initial design, to implementation, training, to ongoing analysis.
Why Würth
Maternity/Paternal leave after 1 year of service.
Tuition Reimbursement eligible after 1 year of service.
Health benefits and programs – medical, vision, dental, life insurance and more.
401(k), short-term disability, long-term disability.
Paid Time Off, accrued per pay period, additional day earned per year of service.
10 paid holidays.
Find Out More About Our Company Culture
LinkedIn: https://www.linkedin.com/company/wurth-industry-north-america
Facebook: https://facebook.com/Wurthlndustry
YouTube: https://youtube.com/c/WurthlndustryNorthAmerica
EEO Statement The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
#J-18808-Ljbffr