Salesforce Developer

This consultant will be responsible for implementing the Customer Salesforce solutions. Key responsibilities include, but are not limited to: • Building and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC to automate business process and case management processes. • Creating flows, and Apex classes, and automation to support agency needs • Maintaining technical design documentation, deployment scripts, and configuration guides. • Adhering to data privacy, access controls, and CoE guardrails. • Integrating Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and middleware (MuleSoft and other API & integration platforms). • Handling complex logic and integrations to address agency specific use cases (e.g. eligibility,payments) • Writing and maintaining unit tests, performing peer reviews, and supporting UAT. • Participating in CI/CD pipelines and sandbox management. • Working closely with architects, business analysts, project managers, and testers to deliver reusable and scalable components to meet agency requirements. • Assisting with production troubleshooting, enhancements, and maintenance activities post deployment. • Maintaining, enhancing and refactoring solutions as new requirements or compliance mandates emerge. • Providing an integrated CTI solution using HSCC's existing Verizon Virtual Contact Center