Customer Account Specialist
First Tek, Miami, FL, United States
Customer Account Specialist
Job Designation Provides customer service, support, and prioritization for the team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to achieving our annual goals, this role requires the Account Specialist to work collaboratively with all departments within our organization.
Job Core Responsibilities • Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables. • Work closely with Supply-Chain, Operations, Quality, and Trade Compliance +, in order to ensure all customer requirements and commitments are met. • Participate in process improvement initiatives as required with their respective customer base. • Maintain, execute, and train on/to documented Standard Work.
Job Specifications Education Level: (Preferred): Bachelor's Degree or equivalent experience. Field of Study/Area of Experience: • 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof. • Must be a U.S. person: U.S. citizen or permanent U.S. resident.
Job Designation Provides customer service, support, and prioritization for the team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to achieving our annual goals, this role requires the Account Specialist to work collaboratively with all departments within our organization.
Job Core Responsibilities • Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables. • Work closely with Supply-Chain, Operations, Quality, and Trade Compliance +, in order to ensure all customer requirements and commitments are met. • Participate in process improvement initiatives as required with their respective customer base. • Maintain, execute, and train on/to documented Standard Work.
Job Specifications Education Level: (Preferred): Bachelor's Degree or equivalent experience. Field of Study/Area of Experience: • 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof. • Must be a U.S. person: U.S. citizen or permanent U.S. resident.