Customer Account Specialist
NR Consulting, Miami, FL, United States
Customer Account Specialist – Miami, FL (33178) | Direct Hire
Summary
Acts as the primary point of contact for assigned customer accounts, driving customer satisfaction and managing all account-related activities including P.O. review, bookings, RMAs, credits, reporting, and issue resolution.
Key Responsibilities
Manage aftermarket accounts: quotes, repair orders, bookings, returns, credits, and status updates
Ensure timely resolution of customer issues and maintain strong relationships
Collaborate with Supply Chain, Operations, Quality, and Trade Compliance teams
Support process improvements and adhere to standard work procedures
Requirements
Bachelor’s degree (preferred) or equivalent experience
2+ years in MRO, customer service, inside sales, or aerospace/aviation aftermarket
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Key Responsibilities
Manage aftermarket accounts: quotes, repair orders, bookings, returns, credits, and status updates
Ensure timely resolution of customer issues and maintain strong relationships
Collaborate with Supply Chain, Operations, Quality, and Trade Compliance teams
Support process improvements and adhere to standard work procedures
Requirements
Bachelor’s degree (preferred) or equivalent experience
2+ years in MRO, customer service, inside sales, or aerospace/aviation aftermarket
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