Entry Level Helpdesk Technician I
Medical Service Company, Cleveland, OH, United States
Position:
Entry Level Helpdesk Technician I
Location:
Cleveland, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
Competitive Pay
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
General:
Provide first-level support to users by researching and answering questions; resolving problems; providing resources. Provide Helpdesk support to staff on all company supported applications. The successful candidate will troubleshoot computer problems. Assist with ensuring the network is maintained using best-practices and is secure and efficient. Assist with basic E-Commerce order fulfillment functions.
Responsibilities and Duties:
Responds to help desk requests via telephone, e-mail, and helpdesk system and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Support the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient.
Logs and tracks inquiries using a helpdesk management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Coordinates daily processing of E-Commerce orders with various vendors.
Provides other E-Commerce Technical assistance as needed.
Miscellaneous assignments/projects as needed.
Qualifications:
Education
High School Diploma or G.E.D
One or more years training in Computer Support.
A+, N+, or Microsoft Certifications a plus.
Experience/Knowledge/Skills/Physical Requirements
1-2 years of technical or customer support experience
Intermediate knowledge of Microsoft PC operating systems and office productivity tools.
Experience working with technical products and operating systems.
Experience with solving computer-related problems.
Experience working with Helpdesk systems (ManageEngine experience a plus).
Communications skills.
Customer focused, Friendly, and Approachable.
Ability to work in a team environment.
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Entry Level Helpdesk Technician I
Location:
Cleveland, OH
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
Competitive Pay
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
General:
Provide first-level support to users by researching and answering questions; resolving problems; providing resources. Provide Helpdesk support to staff on all company supported applications. The successful candidate will troubleshoot computer problems. Assist with ensuring the network is maintained using best-practices and is secure and efficient. Assist with basic E-Commerce order fulfillment functions.
Responsibilities and Duties:
Responds to help desk requests via telephone, e-mail, and helpdesk system and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Support the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient.
Logs and tracks inquiries using a helpdesk management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Coordinates daily processing of E-Commerce orders with various vendors.
Provides other E-Commerce Technical assistance as needed.
Miscellaneous assignments/projects as needed.
Qualifications:
Education
High School Diploma or G.E.D
One or more years training in Computer Support.
A+, N+, or Microsoft Certifications a plus.
Experience/Knowledge/Skills/Physical Requirements
1-2 years of technical or customer support experience
Intermediate knowledge of Microsoft PC operating systems and office productivity tools.
Experience working with technical products and operating systems.
Experience with solving computer-related problems.
Experience working with Helpdesk systems (ManageEngine experience a plus).
Communications skills.
Customer focused, Friendly, and Approachable.
Ability to work in a team environment.
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