Remote Customer Service Sales
HMG Careers, Simi Valley, CA, United States
Position Summary
The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Core Responsibilities
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems. Learn and follow all customer service procedures and policies. Strive to meet and go above personal and team target goals. Record, organize, and file customer interactions and account changes. Up‑sell when appropriate. Schedule call backs and appointments to resolve customer needs. Requirements
Previous experience in customer support, client services, sales, or a related field. Excellent communication over the phone and other platforms. Basic computer skills and experience. Ability to multitask and manage time effectively. Strong listening skills to relay information and answer questions. Benefits
Health Insurance (dental and vision included). Excellent retirement plan. Tremendous upward mobility into other positions and management. Flexible hours. Remote position(s) available (work from home).
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The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Core Responsibilities
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems. Learn and follow all customer service procedures and policies. Strive to meet and go above personal and team target goals. Record, organize, and file customer interactions and account changes. Up‑sell when appropriate. Schedule call backs and appointments to resolve customer needs. Requirements
Previous experience in customer support, client services, sales, or a related field. Excellent communication over the phone and other platforms. Basic computer skills and experience. Ability to multitask and manage time effectively. Strong listening skills to relay information and answer questions. Benefits
Health Insurance (dental and vision included). Excellent retirement plan. Tremendous upward mobility into other positions and management. Flexible hours. Remote position(s) available (work from home).
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