Remote Customer Service Sales
HMG Careers, Fremont, CA, United States
Job Description
The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.
Responsibilities
Provide excellent customer care and focus; assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
Learn and follow all customer service procedures and policies.
Strive to meet and go above personal and team target goals.
Record, organize and file customer interactions and account changes.
Upsell if needed.
Schedule call backs and appointments to resolve customer needs.
Requirements
Previous experience in customer support, client services, sales, or a related field.
Excellent phone communication and other communication platforms.
Basic computer skills and experience.
Ability to multitask.
Excellent time‑management and prioritization skills.
Ability to listen actively, relay information, and answer questions and/or concerns.
Benefits
Health Insurance (dental and vision included).
Excellent retirement plan.
Tremendous upward mobility into other positions and management.
Flexible hours.
Remote position(s) available (work from home).
MUST RESIDE IN CALIFORNIA.
#J-18808-Ljbffr
Responsibilities
Provide excellent customer care and focus; assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
Learn and follow all customer service procedures and policies.
Strive to meet and go above personal and team target goals.
Record, organize and file customer interactions and account changes.
Upsell if needed.
Schedule call backs and appointments to resolve customer needs.
Requirements
Previous experience in customer support, client services, sales, or a related field.
Excellent phone communication and other communication platforms.
Basic computer skills and experience.
Ability to multitask.
Excellent time‑management and prioritization skills.
Ability to listen actively, relay information, and answer questions and/or concerns.
Benefits
Health Insurance (dental and vision included).
Excellent retirement plan.
Tremendous upward mobility into other positions and management.
Flexible hours.
Remote position(s) available (work from home).
MUST RESIDE IN CALIFORNIA.
#J-18808-Ljbffr