Director Customer Primary Data (m/f/d)
adidas, New Bremen, OH, United States
Job Title: Director Customer Primary Data (m/f/d)
Adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities. We do not tolerate harassment or discrimination toward any of our applicants or employees. *We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.
Purpose & Overall Relevance for the Organisation
The Process Excellence teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation. They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams. They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda.
The Global Process Director will be allocated responsibility for a sub-process. He or she will be responsible for managing the relationship with key customers of that sub‑process, understanding customer needs and requirements to be able to input into the customer board, formulate the solution and service strategy, define KPIs for the service, specify the solution and system requirements, and manage and prioritise demand for the service.
He or she will also be responsible for identifying and initiating quality and continuous improvement activity for the sub‑process.
Key Responsibilities
Define the process/service strategy for a specific process or sub‑process
Lead the end-to-end process/service design & build for a specific process or sub‑process
Manage the relationship with key customers of relevant process or sub‑process, understanding customer needs and requirements in order to input into the customer board
Manage and prioritise demand for the solution
Build and lead the implementation of the solution and service strategy for the sub‑process, in line with the overall solution roadmap
Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization)
Build solution and system requirements to enable design and build
Ensure compliance of sub‑process solution against the overall solution governance framework
Plans and drives scoping, requirements definition and prioritization activities for large, complex initiatives
Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the "business as usual" environment
Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live
Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures
Key Relationships
Customers of sub‑process (functional teams in markets)
GBS Cross Functional Standards team
GBS Transition Management Directors
GBS PMO
GBS Operational Excellence teams
Primary Data management
Knowledge, Skills and Abilities
Deep understanding of customer master data domains, hierarchies, and data models
Expertise in customer data platform SAP MDG and solid understanding of ERP/CRM ecosystems (SAP)
In‑depth understanding of a Global Business Services end‑to‑end process ( Order‑to‑Cash, CRM, Customer Onboarding)
Business Acumen and knowledge: familiarity with global commercial operations, customer segmentation, and channel structures as well as understanding of how customer data impacts sales, marketing, finance, supply chain, and analytics
Extensive experience in process design and process mapping, ideally within Shared Services
Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
Experience of RPA and digital transformation
Experience in meeting planning and facilitation of workshops in a global working environment
Experience of coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end‑to‑end solution and prioritising demand
Vision and capability to define guidelines for solution build and delivery
Experience in designing for and improving process quality, process review and compliance
Ability to provide a clear framework for performance to direct reports/project team
Ability to coach, guide and manage a team
Pro‑active (engaging & impact‑oriented) mindset, ability to think end‑to‑end with a global mindset
Ability to be self‑directed while working under tight deadlines
Ability to work in a fast paced environment with different international cultures
Strong numerical and analytical skills
Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
Ability to travel, domestic or international, as required
Fluent English (verbal and written)
Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
Requisite Education and Experience / Minimum Qualifications
Four‑year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience
Minimum of 8+ years of progressive work experience in process management or process improvement, as well as (ideally) some experience of operational delivery of these services
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE:
Speak up when you see an opportunity; step up when you see a need.
OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow‑through.
INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.
We strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. Culture Starts With People, It Starts With You. By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.
#J-18808-Ljbffr
Purpose & Overall Relevance for the Organisation
The Process Excellence teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation. They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams. They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda.
The Global Process Director will be allocated responsibility for a sub-process. He or she will be responsible for managing the relationship with key customers of that sub‑process, understanding customer needs and requirements to be able to input into the customer board, formulate the solution and service strategy, define KPIs for the service, specify the solution and system requirements, and manage and prioritise demand for the service.
He or she will also be responsible for identifying and initiating quality and continuous improvement activity for the sub‑process.
Key Responsibilities
Define the process/service strategy for a specific process or sub‑process
Lead the end-to-end process/service design & build for a specific process or sub‑process
Manage the relationship with key customers of relevant process or sub‑process, understanding customer needs and requirements in order to input into the customer board
Manage and prioritise demand for the solution
Build and lead the implementation of the solution and service strategy for the sub‑process, in line with the overall solution roadmap
Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization)
Build solution and system requirements to enable design and build
Ensure compliance of sub‑process solution against the overall solution governance framework
Plans and drives scoping, requirements definition and prioritization activities for large, complex initiatives
Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the "business as usual" environment
Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live
Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures
Key Relationships
Customers of sub‑process (functional teams in markets)
GBS Cross Functional Standards team
GBS Transition Management Directors
GBS PMO
GBS Operational Excellence teams
Primary Data management
Knowledge, Skills and Abilities
Deep understanding of customer master data domains, hierarchies, and data models
Expertise in customer data platform SAP MDG and solid understanding of ERP/CRM ecosystems (SAP)
In‑depth understanding of a Global Business Services end‑to‑end process ( Order‑to‑Cash, CRM, Customer Onboarding)
Business Acumen and knowledge: familiarity with global commercial operations, customer segmentation, and channel structures as well as understanding of how customer data impacts sales, marketing, finance, supply chain, and analytics
Extensive experience in process design and process mapping, ideally within Shared Services
Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
Experience of RPA and digital transformation
Experience in meeting planning and facilitation of workshops in a global working environment
Experience of coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end‑to‑end solution and prioritising demand
Vision and capability to define guidelines for solution build and delivery
Experience in designing for and improving process quality, process review and compliance
Ability to provide a clear framework for performance to direct reports/project team
Ability to coach, guide and manage a team
Pro‑active (engaging & impact‑oriented) mindset, ability to think end‑to‑end with a global mindset
Ability to be self‑directed while working under tight deadlines
Ability to work in a fast paced environment with different international cultures
Strong numerical and analytical skills
Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
Ability to travel, domestic or international, as required
Fluent English (verbal and written)
Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
Requisite Education and Experience / Minimum Qualifications
Four‑year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience
Minimum of 8+ years of progressive work experience in process management or process improvement, as well as (ideally) some experience of operational delivery of these services
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE:
Speak up when you see an opportunity; step up when you see a need.
OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow‑through.
INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.
We strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. Culture Starts With People, It Starts With You. By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.
#J-18808-Ljbffr