Director of Operations
LSG Lufthansa Service Holding AG, Des Plaines, IL, United States
Job Title:
Director of Operations
Job Location:
Des Plaines, USA 60016
Work Location Type:
On-Site
Salary Range:
$126,015 - $169,958
About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement We are seeking a
dynamic, hands‑on Director of Operations
who thrives in fast‑paced environments and is passionate about leading large teams, optimizing processes, and driving performance at scale. If you’re energized by operational complexity and inspired by the challenge of delivering excellence every single day, this is your opportunity to make an impact at a flagship operation.
Main Accountabilities Business Strategy, Policies and Tools
Execute the implementation of the CSC planning
Ensure compliance with the policies provided by CSC and Corporate
Managing Business
Provide data for the development of an annual business plan and budgeting for the CSC
Implement short‑term manufacturing (or operation) planning in coordination with other relevant interfaces, ensuring efficient and timely corrective actions in case of significant deviations
Oversee the CSC economic and operating performance, ensuring it is managed and controlled efficiently in line with the company’s framework and market requirements
Ensure optimal deployment of human, technical and material resources in the CSC
Ensure ordering of all materials needed at the CSC
Ensure that the CSC work methods align with the company’s standards and customer contracts
Initiate Capex requests
Initiate and control continuous optimization of processes
Ensure compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
Ensure clear communication and close cooperation with all relevant internal and external interfaces
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop subordinate employees within the Human Resources Policy
Participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company’s values and management principles live in the department(s)
Plan, implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company‑sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience
Bachelor’s degree in Operations, Business, Supply Chain, or related field
5+ years of senior operations leadership experience in manufacturing, food service, aviation, logistics, or similar high‑output environments
Proven ability to lead large teams in a dynamic, multi‑shift operation
Strong knowledge of safety and regulatory compliance (FAA, OSHA, FDA, USDA)
Experience managing P&L, budgets, and operational KPIs
Lean, Six Sigma, or continuous improvement experience
Preferred
Experience in airline catering or aviation services
Background in operational transformation or large‑scale process optimization
LSG Sky Chefs is an EEO and affirmative action employer of Women / Minorities / Veterans / Individuals with Disabilities.
#J-18808-Ljbffr
Director of Operations
Job Location:
Des Plaines, USA 60016
Work Location Type:
On-Site
Salary Range:
$126,015 - $169,958
About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement We are seeking a
dynamic, hands‑on Director of Operations
who thrives in fast‑paced environments and is passionate about leading large teams, optimizing processes, and driving performance at scale. If you’re energized by operational complexity and inspired by the challenge of delivering excellence every single day, this is your opportunity to make an impact at a flagship operation.
Main Accountabilities Business Strategy, Policies and Tools
Execute the implementation of the CSC planning
Ensure compliance with the policies provided by CSC and Corporate
Managing Business
Provide data for the development of an annual business plan and budgeting for the CSC
Implement short‑term manufacturing (or operation) planning in coordination with other relevant interfaces, ensuring efficient and timely corrective actions in case of significant deviations
Oversee the CSC economic and operating performance, ensuring it is managed and controlled efficiently in line with the company’s framework and market requirements
Ensure optimal deployment of human, technical and material resources in the CSC
Ensure ordering of all materials needed at the CSC
Ensure that the CSC work methods align with the company’s standards and customer contracts
Initiate Capex requests
Initiate and control continuous optimization of processes
Ensure compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
Ensure clear communication and close cooperation with all relevant internal and external interfaces
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop subordinate employees within the Human Resources Policy
Participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company’s values and management principles live in the department(s)
Plan, implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company‑sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience
Bachelor’s degree in Operations, Business, Supply Chain, or related field
5+ years of senior operations leadership experience in manufacturing, food service, aviation, logistics, or similar high‑output environments
Proven ability to lead large teams in a dynamic, multi‑shift operation
Strong knowledge of safety and regulatory compliance (FAA, OSHA, FDA, USDA)
Experience managing P&L, budgets, and operational KPIs
Lean, Six Sigma, or continuous improvement experience
Preferred
Experience in airline catering or aviation services
Background in operational transformation or large‑scale process optimization
LSG Sky Chefs is an EEO and affirmative action employer of Women / Minorities / Veterans / Individuals with Disabilities.
#J-18808-Ljbffr