Client Intake & Marketing Coordinator – Home Care (In-Office)
BrightStar of Lake County Indiana, Merrillville, IN, United States
About Us
At BrightStar Care of Lake County, we believe home is where comfort, healing, and dignity belong. Many of us have cared for loved ones ourselves, and we understand the power of compassionate home care. If you have supported a family member or have experience helping others, your perspective is valued here.
We are a locally owned and operated agency serving Lake County and surrounding communities with skilled nursing and non-medical home care services.
Position Summary We are seeking a
Client & Marketing Coordinator
who will play an important role in helping our office respond quickly to new leads, support client intake, and strengthen our online presence.
This position is
based in our Merrillville office and requires daily in-office work. This is not a remote position.
The person in this role will help ensure potential clients receive timely responses, assist with intake coordination, manage social media and online marketing efforts, and follow up with new clients to make sure services are going well.
This role works closely with our marketing and operations team and supports lead follow-up and client communication.
Key Responsibilities Lead & Client Support
Answer incoming calls from prospective clients and families
Assist with coordinating client intake and information gathering
Follow up with leads generated through marketing and community outreach
Support Sales by tracking and following up on referral leads
Follow up with new clients after services begin to ensure satisfaction
Marketing & Online Presence
Manage and maintain BrightStar’s
social media presence
Create and schedule
regular social media posts and online content
Monitor and respond to
online inquiries and messages
Assist with
online reviews and reputation management
Support digital marketing campaigns and community engagement
Office Coordination
Maintain organized tracking of leads, inquiries, and follow-ups
Coordinate communication between referral partners, families, and office staff
Support general office operations and client service communication
Qualifications
Experience in
customer service, marketing, office administration, or healthcare coordination
Strong communication and relationship-building skills
Comfortable speaking with families and prospective clients on the phone
Familiarity with
social media platforms and online marketing
Highly organized with strong follow-through
Ability to work in a fast-paced office environment
Healthcare or home care experience is a plus
Valid driver’s license and reliable transportation
Compensation & Benefits - $48,000–$56,000 annual salary, based on experience
- Quarterly
L10 performance bonus
opportunity equal to 4% of annual salary each quarter ( up to approximately 16% annually
when goals are achieved).
- Health insurance through Vitable Health, with optional dental and vision coverage
- 401(k) retirement plan with employer match
- Paid Time Off and Sick Pay
- Weekly pay with direct deposit
- Mileage reimbursement
-ZayZoon Pay on Demand – access earned wages instantly
Vitable Health Includes: - $0 copay primary care (in-person & virtual)
- $0 copay mental health therapy and life coaching
- Nearly 1,000 prescriptions at no cost
- Household coverage included
Apply Today If you are organized, comfortable communicating with families, and enjoy helping a company grow through strong client relationships and digital marketing, we would love to meet you.
#J-18808-Ljbffr
We are a locally owned and operated agency serving Lake County and surrounding communities with skilled nursing and non-medical home care services.
Position Summary We are seeking a
Client & Marketing Coordinator
who will play an important role in helping our office respond quickly to new leads, support client intake, and strengthen our online presence.
This position is
based in our Merrillville office and requires daily in-office work. This is not a remote position.
The person in this role will help ensure potential clients receive timely responses, assist with intake coordination, manage social media and online marketing efforts, and follow up with new clients to make sure services are going well.
This role works closely with our marketing and operations team and supports lead follow-up and client communication.
Key Responsibilities Lead & Client Support
Answer incoming calls from prospective clients and families
Assist with coordinating client intake and information gathering
Follow up with leads generated through marketing and community outreach
Support Sales by tracking and following up on referral leads
Follow up with new clients after services begin to ensure satisfaction
Marketing & Online Presence
Manage and maintain BrightStar’s
social media presence
Create and schedule
regular social media posts and online content
Monitor and respond to
online inquiries and messages
Assist with
online reviews and reputation management
Support digital marketing campaigns and community engagement
Office Coordination
Maintain organized tracking of leads, inquiries, and follow-ups
Coordinate communication between referral partners, families, and office staff
Support general office operations and client service communication
Qualifications
Experience in
customer service, marketing, office administration, or healthcare coordination
Strong communication and relationship-building skills
Comfortable speaking with families and prospective clients on the phone
Familiarity with
social media platforms and online marketing
Highly organized with strong follow-through
Ability to work in a fast-paced office environment
Healthcare or home care experience is a plus
Valid driver’s license and reliable transportation
Compensation & Benefits - $48,000–$56,000 annual salary, based on experience
- Quarterly
L10 performance bonus
opportunity equal to 4% of annual salary each quarter ( up to approximately 16% annually
when goals are achieved).
- Health insurance through Vitable Health, with optional dental and vision coverage
- 401(k) retirement plan with employer match
- Paid Time Off and Sick Pay
- Weekly pay with direct deposit
- Mileage reimbursement
-ZayZoon Pay on Demand – access earned wages instantly
Vitable Health Includes: - $0 copay primary care (in-person & virtual)
- $0 copay mental health therapy and life coaching
- Nearly 1,000 prescriptions at no cost
- Household coverage included
Apply Today If you are organized, comfortable communicating with families, and enjoy helping a company grow through strong client relationships and digital marketing, we would love to meet you.
#J-18808-Ljbffr