Client Intake & Marketing Coordinator – Home Care (In-Office)

Client Intake & Marketing Coordinator – Home Care (In-Office) At BrightStar Care of Lake County, we believe home is where comfort, healing, and dignity belong. Many of us have cared for loved ones ourselves, and we understand the power of compassionate home care. If you have supported a family member or have experience helping others, your perspective is valued here. We are a locally owned and operated agency serving Lake County and surrounding communities with skilled nursing and non-medical home care services. Position Summary We are seeking a Client Intake & Marketing Coordinator to join our team in a fast-paced, team-oriented office environment. This is a full-time, in-office position based in Merrillville. This is not a remote role. In this role, you will be responsible for responding to incoming inquiries, following up on leads, supporting client intake, and managing BrightStar’s online presence. You will play a key role in ensuring potential clients receive timely responses and a strong first impression of our services. This position is ideal for someone who is highly organized, comfortable on the phone, and enjoys both client interaction and digital marketing. Key Responsibilities Lead & Client Support Answer incoming calls from prospective clients and families Assist with coordinating client intake and gathering necessary information Follow up on leads generated through marketing and community outreach Support sales efforts by tracking and following up on referral leads Ensure timely, professional communication with all inquiries Follow up with new clients after services begin to ensure satisfaction Marketing & Online Presence Manage and maintain BrightStar’s social media presence Create and schedule regular social media content Monitor and respond to online inquiries and messages Assist with online reviews and reputation management Support digital marketing campaigns and community engagement Office Coordination Maintain organized tracking of leads, inquiries, and follow-ups Coordinate communication between referral partners, families, and office staff Support general office operations and client service communication Qualifications Experience in customer service, marketing, office administration, or healthcare coordination Strong communication and relationship-building skills Comfortable speaking with prospective clients and families on the phone Familiarity with social media platforms and online marketing Highly organized with strong follow-through Ability to manage multiple priorities in a fast-paced environment Experience in healthcare or home care is a plus Ability to work in-office daily Valid driver’s license and reliable transportation $50,000 – $58,000 annual salary , based on experience Quarterly L10 performance bonus equal to 4% of annual salary each quarter (up to approximately 16% annually when goals are achieved) Health insurance through Vitable Health , with optional dental and vision coverage 401(k) retirement plan with employer match Paid Time Off and Sick Pay Weekly pay with direct deposit ZayZoon Pay on Demand – access earned wages instantly Vitable Health Includes $0 copay primary care (in-person & virtual) $0 copay mental health therapy and life coaching Nearly 1,000 prescriptions at no cost Household coverage included Apply Today If you are organized, dependable, and enjoy working in a fast-paced environment where you can make an immediate impact, we would love to meet you. Have more questions about joining a local BrightStar Care agency? Find out more about your local BrightStar Care agency Each BrightStar Care agency is individually owned and operated. Discover more about your local agency and apply today. Each BrightStar Care® franchise office is independently owned and operated and is an equal opportunity employer. Services may vary by location in compliance with state licensing requirements. #J-18808-Ljbffr