Customer Service Representative - Bilingual
TEKsystems, Kennewick, WA, United States
Customer Service Representative
A well-established, Washington-based credit union is seeking a Customer Service Representative to join its growing team. This is a long-term opportunity offering stability, career development, and the potential to transition to remote work after meeting performance expectations.
What You’ll Do
Provide outstanding service that promotes deep and lasting member relationships
Answer general inquiries and perform account maintenance via phone and email
Consistently meet or exceed key performance and quality metrics
Research and resolve member concerns efficiently with guidance from leadership
Take ownership of issues, set clear expectations, and ensure timely follow-up and resolution
Identify opportunities to recommend relevant products, services, and promotions that add value for members
Maintain working knowledge of policies, procedures, and applicable regulations
Perform additional duties as assigned to support team objectives
What We’re Looking For
Previous customer service experience (call center or financial services experience is a plus)
Strong communication, problem‑solving, and interpersonal skills
Professional, reliable, and member‑focused approach
Why This Opportunity Stands Out
Long‑term, stable position with clear growth and advancement opportunities
Supportive leadership and structured training
Opportunity to work remotely after successfully completing the initial onsite phase
Meaningful work helping members achieve financial confidence
Job Type & Location Contract to Hire position based out of Kennewick, WA.
Pay and Benefits Pay range: $19.50 – $19.50/hr.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Kennewick, WA.
Application Deadline Position anticipated to close on Apr 6, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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What You’ll Do
Provide outstanding service that promotes deep and lasting member relationships
Answer general inquiries and perform account maintenance via phone and email
Consistently meet or exceed key performance and quality metrics
Research and resolve member concerns efficiently with guidance from leadership
Take ownership of issues, set clear expectations, and ensure timely follow-up and resolution
Identify opportunities to recommend relevant products, services, and promotions that add value for members
Maintain working knowledge of policies, procedures, and applicable regulations
Perform additional duties as assigned to support team objectives
What We’re Looking For
Previous customer service experience (call center or financial services experience is a plus)
Strong communication, problem‑solving, and interpersonal skills
Professional, reliable, and member‑focused approach
Why This Opportunity Stands Out
Long‑term, stable position with clear growth and advancement opportunities
Supportive leadership and structured training
Opportunity to work remotely after successfully completing the initial onsite phase
Meaningful work helping members achieve financial confidence
Job Type & Location Contract to Hire position based out of Kennewick, WA.
Pay and Benefits Pay range: $19.50 – $19.50/hr.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Kennewick, WA.
Application Deadline Position anticipated to close on Apr 6, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr