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Director, AI-First Platform & Core Services

Zendesk, WorkFromHome, RI, United States


A global customer service platform is seeking a Director of Product for Support Core. This role involves defining and leading the strategy for foundational support systems, managing a team of five product managers, and modernizing both architecture and development processes. Ideal candidates will have experience in SaaS environments, be technically fluent, and exhibit exceptional leadership skills. Competitive compensation includes a salary range of $250,000 to $374,000, plus potential bonuses and benefits. The company's hybrid work model enhances collaboration while offering flexibility.
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