Director, AI-Forward Support Core Platform

A leading customer service platform seeks a Director of Product for Support Core to drive the strategy and modernization of foundational support systems. The role involves overseeing a team of product managers, designing AI-ready components, and ensuring consistent product experiences. Candidates should have experience in high-scale SaaS environments, strong technical fluency, and proven leadership abilities. This position offers competitive compensation ranging from $250,000 to $374,000 annually, with additional bonus potential.
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