Director, AI-Powered Platform & Core Services

A leading customer service software provider is seeking a Director of Product for Support Core. This role involves defining and leading the strategy for foundational support systems, driving transformation into AI-forward components, and managing a team of product managers. Ideal candidates should have experience in high-scale SaaS environments, strong technical fluency, and the ability to lead senior product managers. This position offers a competitive salary ranged from $250,000 to $374,000 annually, along with bonuses and benefits.
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