Director, AI-Forward Support Core Platform

A leading customer service platform provider is seeking a Director of Product for Support Core in Minnesota. The successful candidate will lead the product strategy for support systems, manage a team, and drive innovations with AI capabilities. Responsibilities include transforming core systems, defining the vision for the platform, and improving integration with all products. Experience in high-scale SaaS environments and strong technical fluency are essential. This role offers a competitive salary range of $250,000 to $374,000, along with bonuses and benefits.
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