Customer Service Representative
TalentBurst, East Aurora, NY, United States
Fulfillment Coordinator
The Opportunity
The Customer Fulfillment Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment.
This position is located at our East Aurora, NY campus.
What Your Impact Will Be
Serve as Primary contact for retailer accounts and Sales Managers in all communications.
Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
Enter and maintain accurate pricing and toy specifications.
Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements.
Maintain proper Dating Terms and Promotional Programs on all purchase orders.
Perform the on-line stock commitment process.
Research and resolve domestic and order and shipment problems.
Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions.
Coordinate and monitor the shipment of allocated items.
Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting.
Maximize order fill rates to assigned accounts.
Initiate changes or cancellations of orders to avoid shipping problems.
Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
Some overtime required.
What We’re Looking For
Accountability to take personal ownership for delivering and exceeding your commitments.
Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!
Knowledge of order processing.
Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.
Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.
Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
Demonstrated ability to effectively manage multiple projects in a dynamic environment.
Proficiency in Microsoft Office applications – Excel, Outlook, Teams.
Mature judgment and strong organizational skills.
Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
Exemplary attendance and job performance.
Qualifications
Associate’s degree in business or related field
1 year’s experience in customer support role
Demonstrated a growth mindset by staying curious, and continuously learning, embracing challenges, and improving themselves.
Benefits We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
Equal Opportunity Employer TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
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This position is located at our East Aurora, NY campus.
What Your Impact Will Be
Serve as Primary contact for retailer accounts and Sales Managers in all communications.
Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
Enter and maintain accurate pricing and toy specifications.
Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements.
Maintain proper Dating Terms and Promotional Programs on all purchase orders.
Perform the on-line stock commitment process.
Research and resolve domestic and order and shipment problems.
Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions.
Coordinate and monitor the shipment of allocated items.
Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting.
Maximize order fill rates to assigned accounts.
Initiate changes or cancellations of orders to avoid shipping problems.
Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
Some overtime required.
What We’re Looking For
Accountability to take personal ownership for delivering and exceeding your commitments.
Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!
Knowledge of order processing.
Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.
Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.
Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
Demonstrated ability to effectively manage multiple projects in a dynamic environment.
Proficiency in Microsoft Office applications – Excel, Outlook, Teams.
Mature judgment and strong organizational skills.
Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
Exemplary attendance and job performance.
Qualifications
Associate’s degree in business or related field
1 year’s experience in customer support role
Demonstrated a growth mindset by staying curious, and continuously learning, embracing challenges, and improving themselves.
Benefits We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
Equal Opportunity Employer TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
#J-18808-Ljbffr