Customer Service Representative 1
City of Indianapolis, Indianapolis, IN, United States
Overview
Under limited supervision, performs work of moderate difficulty in the reviewing, processing, recording, and maintenance of property tax records. (Uses 10-key adding machine, fax machine, copier, mainframe terminal, fiche reader, and computer). Agency Summary
The purpose of the Marion County Treasurer's Office is to bill, collect, invest, and distribute property taxes and to provide financial analysis related to these functions. Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve. Position Responsibilities
Answer questions in person and on the phone from the public and other government agencies in relation to tax records, current and past. Process incoming tax payments and correspondence (seasonal processing consumes more time). Process and research Treasurer's Surplus claims. Searches and prepares various clearances (i.e., Alcoholic beverage permits, mobile home moving and/or titling permits, permits for license from City Controller). Searches for delinquent taxes for employees of all political subdivisions (libraries, state, schools). Searches for Sheriff sale of delinquent property taxes. Assists the public with tax-related issues. Perform other duties as assigned. Qualifications
Requires a high school diploma and two years of clerical experience maintaining real estate property tax records. Additional Information
All rates are bi-weekly. 2026 Rate Sheet:
link to rate sheet Life Insurance Employee Only (rates per $1,000 per month): Basic: Employer Paid Optional Life Insurance Employee Only (rates per $1,000 per month) Additional: 25-29: $0.058 30-34: $0.083 35-39: $0.099 40-44: $0.132 45-49: $0.223 50-54: $0.363 55-59: $0.600 60-64: $0.795 65-69: $1.329 70+: $2.054 Important PERF Update
For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components: Annuity Savings Account (ASA) – This consists of the mandatory employee contribution of three percent of compensation (made for the employee by the City), plus interest credits or earnings. You are always vested in your ASA portion – it is always yours. Pension – The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee’s career and is separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty‑five if they have ten or more years of creditable service. After June 30, 1995, employees may retire at age sixty with at least fifteen years of credible service, or if the member’s age in years plus the years of credible service equals at least 85 and the member is at least fifty‑five years of age. With fifteen or more years of creditable service, the employee may retire as early as age fifty with a reduced pension. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan. With the PERF My Choice: Retirement Savings Plan, the ASA is split into two parts: Part one – This consists of the mandatory employee contribution of three percent of compensation (made for the employee by the City), plus interest credits or earnings. You are always vested in your ASA portion – it is always yours. Part two – This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. 20% vested after 1 full year of participation 40% vested after 2 full years of participation 60% vested after 3 full years of participation 80% vested after 4 full years of participation 100% vested after 5 full years of participation All employees hired/rehired prior to 1/1/2017 are grandfathered into the PERF Hybrid plan. The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent contributions. Employees may contribute up to an additional ten percent of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent of an employee’s compensation per pay period. Employees who separate from the city within their first ten years of employment need to contact INPRS – PERF regarding their ASA account. Questions relating to PERF may be directed to INPRS – PERF at: Indiana Public Retirement System Public Employees’ Retirement Fund One North Capitol, Suite 001 Indianapolis, Indiana 46204 (888) 236‑3544
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Under limited supervision, performs work of moderate difficulty in the reviewing, processing, recording, and maintenance of property tax records. (Uses 10-key adding machine, fax machine, copier, mainframe terminal, fiche reader, and computer). Agency Summary
The purpose of the Marion County Treasurer's Office is to bill, collect, invest, and distribute property taxes and to provide financial analysis related to these functions. Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve. Position Responsibilities
Answer questions in person and on the phone from the public and other government agencies in relation to tax records, current and past. Process incoming tax payments and correspondence (seasonal processing consumes more time). Process and research Treasurer's Surplus claims. Searches and prepares various clearances (i.e., Alcoholic beverage permits, mobile home moving and/or titling permits, permits for license from City Controller). Searches for delinquent taxes for employees of all political subdivisions (libraries, state, schools). Searches for Sheriff sale of delinquent property taxes. Assists the public with tax-related issues. Perform other duties as assigned. Qualifications
Requires a high school diploma and two years of clerical experience maintaining real estate property tax records. Additional Information
All rates are bi-weekly. 2026 Rate Sheet:
link to rate sheet Life Insurance Employee Only (rates per $1,000 per month): Basic: Employer Paid Optional Life Insurance Employee Only (rates per $1,000 per month) Additional: 25-29: $0.058 30-34: $0.083 35-39: $0.099 40-44: $0.132 45-49: $0.223 50-54: $0.363 55-59: $0.600 60-64: $0.795 65-69: $1.329 70+: $2.054 Important PERF Update
For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components: Annuity Savings Account (ASA) – This consists of the mandatory employee contribution of three percent of compensation (made for the employee by the City), plus interest credits or earnings. You are always vested in your ASA portion – it is always yours. Pension – The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee’s career and is separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty‑five if they have ten or more years of creditable service. After June 30, 1995, employees may retire at age sixty with at least fifteen years of credible service, or if the member’s age in years plus the years of credible service equals at least 85 and the member is at least fifty‑five years of age. With fifteen or more years of creditable service, the employee may retire as early as age fifty with a reduced pension. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan. With the PERF My Choice: Retirement Savings Plan, the ASA is split into two parts: Part one – This consists of the mandatory employee contribution of three percent of compensation (made for the employee by the City), plus interest credits or earnings. You are always vested in your ASA portion – it is always yours. Part two – This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. 20% vested after 1 full year of participation 40% vested after 2 full years of participation 60% vested after 3 full years of participation 80% vested after 4 full years of participation 100% vested after 5 full years of participation All employees hired/rehired prior to 1/1/2017 are grandfathered into the PERF Hybrid plan. The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent contributions. Employees may contribute up to an additional ten percent of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent of an employee’s compensation per pay period. Employees who separate from the city within their first ten years of employment need to contact INPRS – PERF regarding their ASA account. Questions relating to PERF may be directed to INPRS – PERF at: Indiana Public Retirement System Public Employees’ Retirement Fund One North Capitol, Suite 001 Indianapolis, Indiana 46204 (888) 236‑3544
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