Call Center Representative
White River Toyota, Hartford, VT, United States
White River Toyota needs an on-site Call Center Representative to answer incoming client phone calls for the busy service department. These calls include but are not limited to scheduling service appointments, tracking parts, answering questions about recalls and general service inquiries. Candidate must be computer literate and have outstanding communication and customer service skills.
As a member of White River, you'll enjoy:
Comprehensive benefits: Medical, dental, vision, life, and disability insurance
Childcare reimbursement to help with family needs
Flexible spending accounts for added convenience
401(k) with company match to help secure your future
Immediate accrual of paid time off—start taking time for yourself right away
Substantial vehicle/service discounts—save big on your ride and services
Wellness benefits including a free gym membership to keep you in top shape
Pet insurance for your furry friends
Annual incentives and opportunities for career advancement—we love to promote from within!
Company events and community engagement to help you connect and give back
Primary Responsibilities
Answer all incoming calls (200-300 per day between 4 individuals)
Assist each caller with the best customer service possible
Schedule all Service appointments
Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly
Keep up to date with all Toyota recalls
Track and schedule recalls as parts become available
Respond to all online chats and text messages
Monitor all appointments made online, fixing and calling customers as needed for serviceStay up to date on training through the University of Toyota, dealership-provided training, etc
Other miscellaneous Call Center related tasks as needed
Qualifications
High school diploma or equivalent plus a minimum of one year relevant experience
Outstanding telephone skills: ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers
Firm knowledge relevant to the customer service function
Strong computer skills; typing, filing and other basic office skills
Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry
Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament
Prior experience in an Automotive setting a plus
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As a member of White River, you'll enjoy:
Comprehensive benefits: Medical, dental, vision, life, and disability insurance
Childcare reimbursement to help with family needs
Flexible spending accounts for added convenience
401(k) with company match to help secure your future
Immediate accrual of paid time off—start taking time for yourself right away
Substantial vehicle/service discounts—save big on your ride and services
Wellness benefits including a free gym membership to keep you in top shape
Pet insurance for your furry friends
Annual incentives and opportunities for career advancement—we love to promote from within!
Company events and community engagement to help you connect and give back
Primary Responsibilities
Answer all incoming calls (200-300 per day between 4 individuals)
Assist each caller with the best customer service possible
Schedule all Service appointments
Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly
Keep up to date with all Toyota recalls
Track and schedule recalls as parts become available
Respond to all online chats and text messages
Monitor all appointments made online, fixing and calling customers as needed for serviceStay up to date on training through the University of Toyota, dealership-provided training, etc
Other miscellaneous Call Center related tasks as needed
Qualifications
High school diploma or equivalent plus a minimum of one year relevant experience
Outstanding telephone skills: ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers
Firm knowledge relevant to the customer service function
Strong computer skills; typing, filing and other basic office skills
Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry
Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament
Prior experience in an Automotive setting a plus
#J-18808-Ljbffr