Customer Service Representative E-Commerce
Master Electronics, Phoenix, AZ, United States
To Be A Family That Uses Our Collective Superpowers To Do Significant Good
As a Customer Service Representative for OnlineComponents.com, a Master Electronics Company, you'll be the main point of contact for our customers through phone and email. Pay Range: $18.00 - $21.00 Hourly What You Will Do?
Chat with customers via phone and email to answer their questions and resolve concerns Help customers with placing orders, tracking shipments, and handling returns or cancellations Share info on products, pricing, and availability to make sure customers have what they need Solve issues related to products, shipping, or payments quickly and efficiently Team up with internal departments to get customer problems sorted out ASAP Keep customer details up-to-date in the system Process orders and refunds when needed Suggest ways to improve our processes and share feedback with the team Hit or exceed your customer service targets and goals What You Bring To The Table!
You're a great communicator and can connect with people easily Multitasking? No problem. You can prioritize and manage your time like a pro Whether solo or with a team, you get the job done Comfortable using Microsoft Office and CRM tools You've got sharp problem-solving skills and can analyze situations on the fly Experience with Zendesk or other customer service platforms? That's a bonus High school diploma or equivalent (preferred) Why Do You Want To Work With Us?
Stay Healthy:
World-class and affordable insurance plans ensure you and your family stay healthy Secure Your Future:
401(k) match program where you are vested from day-one Invest In Your Education:
Tuition assistance empowers you to further your education and career Employee Assistance Program (EAP) and other incentives:
Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more Enjoy Work-Life-Harmony:
Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies Do Significant Good:
Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups Provide Additional Financial Security:
Company-funded and voluntary AD&D Life Insurance for you and your loved ones If you want to learn more about our comprehensive benefits, visit: careers.masterelectronics.com/benefits-wellness Equal Opportunity Employer
At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren't just preferredthey're essential. Headquartered in sunny Phoenix, AZ, we're a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years. What's our secret? It's simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe. We're also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic. We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind. This commitment applies to every part of our workplacefrom recruitment and hiring to promotions, training, compensation, benefits, and even company events.
As a Customer Service Representative for OnlineComponents.com, a Master Electronics Company, you'll be the main point of contact for our customers through phone and email. Pay Range: $18.00 - $21.00 Hourly What You Will Do?
Chat with customers via phone and email to answer their questions and resolve concerns Help customers with placing orders, tracking shipments, and handling returns or cancellations Share info on products, pricing, and availability to make sure customers have what they need Solve issues related to products, shipping, or payments quickly and efficiently Team up with internal departments to get customer problems sorted out ASAP Keep customer details up-to-date in the system Process orders and refunds when needed Suggest ways to improve our processes and share feedback with the team Hit or exceed your customer service targets and goals What You Bring To The Table!
You're a great communicator and can connect with people easily Multitasking? No problem. You can prioritize and manage your time like a pro Whether solo or with a team, you get the job done Comfortable using Microsoft Office and CRM tools You've got sharp problem-solving skills and can analyze situations on the fly Experience with Zendesk or other customer service platforms? That's a bonus High school diploma or equivalent (preferred) Why Do You Want To Work With Us?
Stay Healthy:
World-class and affordable insurance plans ensure you and your family stay healthy Secure Your Future:
401(k) match program where you are vested from day-one Invest In Your Education:
Tuition assistance empowers you to further your education and career Employee Assistance Program (EAP) and other incentives:
Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more Enjoy Work-Life-Harmony:
Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies Do Significant Good:
Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups Provide Additional Financial Security:
Company-funded and voluntary AD&D Life Insurance for you and your loved ones If you want to learn more about our comprehensive benefits, visit: careers.masterelectronics.com/benefits-wellness Equal Opportunity Employer
At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren't just preferredthey're essential. Headquartered in sunny Phoenix, AZ, we're a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years. What's our secret? It's simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe. We're also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic. We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind. This commitment applies to every part of our workplacefrom recruitment and hiring to promotions, training, compensation, benefits, and even company events.