Customer Service Representative E-Commerce
Master Electronics, Phoenix, AZ, United States
To be a family that uses our collective superpowers to do significant good.
As a Customer Service Representative for
OnlineComponents.com , A
Master Electronics Company , you'll be the main point of contact for our customers through phone and email.
Location: Phoenix, AZ
Pay Range: $18.00 -$ 21.00 Hourly
What you will do?
Chat with customers via phone and email to answer their questions and resolve concerns
Help customers with placing orders, tracking shipments, and handling returns or cancellations
Share info on products, pricing, and availability to make sure customers have what they need
Solve issues related to products, shipping, or payments quickly and efficiently
Team up with internal departments to get customer problems sorted out ASAP
Keep customer details up-to-date in the system
Process orders and refunds when needed
Suggest ways to improve our processes and share feedback with the team
Hit or exceed your customer service targets and goals
What you bring to the table!
You’re a great communicator and can connect with people easily
Multitasking? No problem. You can prioritize and manage your time like a pro
Whether working independently or collaboratively, you excel at achieving team goals
Comfortable using Microsoft Office and CRM tools
You’ve got sharp problem-solving skills and can analyze situations on the fly
Experience with Zendesk or other customer service platforms? That’s a bonus
High school diploma, equivalent, or comparable professional experience (preferred)
Why do you want to work with us Stay Healthy:
World-class and affordable insurance plans ensure you and your family stay healthy
Secure Your Future:
401(k) match program where you are vested from day-one
Invest in Your Education:
Tuition assistance empowers you to further your education and career
Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
Do Significant Good:
Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
Provide Additional Financial Security:
Company-funded and voluntary AD&D Life Insurance for you and your loved ones
If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness
Equal Opportunity Employer At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.
What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.
We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.
We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.
This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.
#J-18808-Ljbffr
As a Customer Service Representative for
OnlineComponents.com , A
Master Electronics Company , you'll be the main point of contact for our customers through phone and email.
Location: Phoenix, AZ
Pay Range: $18.00 -$ 21.00 Hourly
What you will do?
Chat with customers via phone and email to answer their questions and resolve concerns
Help customers with placing orders, tracking shipments, and handling returns or cancellations
Share info on products, pricing, and availability to make sure customers have what they need
Solve issues related to products, shipping, or payments quickly and efficiently
Team up with internal departments to get customer problems sorted out ASAP
Keep customer details up-to-date in the system
Process orders and refunds when needed
Suggest ways to improve our processes and share feedback with the team
Hit or exceed your customer service targets and goals
What you bring to the table!
You’re a great communicator and can connect with people easily
Multitasking? No problem. You can prioritize and manage your time like a pro
Whether working independently or collaboratively, you excel at achieving team goals
Comfortable using Microsoft Office and CRM tools
You’ve got sharp problem-solving skills and can analyze situations on the fly
Experience with Zendesk or other customer service platforms? That’s a bonus
High school diploma, equivalent, or comparable professional experience (preferred)
Why do you want to work with us Stay Healthy:
World-class and affordable insurance plans ensure you and your family stay healthy
Secure Your Future:
401(k) match program where you are vested from day-one
Invest in Your Education:
Tuition assistance empowers you to further your education and career
Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
Do Significant Good:
Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
Provide Additional Financial Security:
Company-funded and voluntary AD&D Life Insurance for you and your loved ones
If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness
Equal Opportunity Employer At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.
What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.
We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.
We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.
This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.
#J-18808-Ljbffr