Fare Support & Escalations Specialist

A customer service solutions provider in Quincy, MA, is seeking individuals to manage escalated customer issues and ensure effective resolution. Candidates must have a high school diploma or GED with 3 years of customer service experience. Strong communication, problem-solving, and organizational skills are essential. Responsibilities include researching customer concerns, documenting interactions, and collaborating with internal teams. This role offers an hourly pay range of $23.89 to $28.89, depending on experience. #J-18808-Ljbffr