Director of Student Relations
Eastern Oregon University, La Grande, OR, United States
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
Job Overview Position Title: Director of Student Relations Employment: Full Time, FTE 1.0, Regular Institution: Eastern Oregon University
The Director of Student Relations provides leadership for student support, behavioral intervention, and retention initiatives at Eastern Oregon University. This position plays a key role in advancing student success by coordinating institutional responses to student concerns, crises, grievance matters, and behavioral interventions while developing proactive strategies that support student persistence and well‑being.
The Director leads retention‑focused outreach systems and collaborates with campus partners to identify and address barriers to student success. The position oversees the Behavioral Assessment Team (BAT), manages student concern reports and grievance processes, and supports campus safety and compliance initiatives. This role supervises the Assistant Director of Student Relations/Title IX Coordinator and the Health & Wellness Navigator, and works closely with departments such as Advising, Admissions, Residence Life, Academic Affairs, and Financial Aid to promote a safe, inclusive, supportive campus environment.
Responsibilities
Provide leadership for institutional retention strategies designed to identify and address barriers to student persistence. Develop and manage outreach campaigns, student tracking systems, and engagement strategies using tools such as Slate and EdSights. Analyze student engagement data and coordinate proactive outreach to students experiencing academic, personal, or engagement challenges.
Lead the university’s Behavioral Assessment Team (BAT) and coordinate responses to student concern reports. Provide oversight for threat assessment processes and collaborate with campus and community partners to address student behavioral or safety concerns. Support students experiencing crises by connecting them with appropriate campus and community resources.
Oversee the university’s student grievance processes, bias response protocols, and support student conduct case management. Ensure students are afforded appropriate due process in student concern and EOU policy matters and maintain records and case documentation. Facilitate resolution processes that support both student accountability and student success.
Lead development and review of policies related to student concerns, grievance procedures, bias response, and medical withdrawals. Collaborate with campus leadership to ensure policies align with institutional priorities and applicable state and federal regulations.
Support campus partners in the delivery and promotion of federally required training programs, including Title IX awareness, Drug Free Campus education, and Campus Security Authority training. Assist with communication and coordination related to campus safety reporting and compliance initiatives.
Chair the Behavioral Assessment Team and serve on institutional committees related to student well‑being and conduct processes. Participate as an ex‑officio member of the University Grievance Committee and contribute to broader institutional efforts that support student success and safety.
Support Title IX education, compliance, and student support initiatives in partnership with the Title IX Coordinator. Assist with campus education and prevention programs and help ensure appropriate accommodations and support for students as required by federal regulations.
Provide leadership and supervision for the Assistant Director of Student Relations/Title IX Coordinator, the Health & Wellness Navigator, and student employees. Responsibilities include recruitment, training, performance evaluation, and professional development of staff.
Oversee assigned Student Affairs budgets related to programs and initiatives within the department. Lead special projects and research initiatives as assigned by the Vice President for Student Affairs.
Minimum Qualifications – Master’s degree in Higher Education, Student Affairs, Counseling, Social Work, Business Administration, or a related field. – Three (3) to five (5) years of progressively responsible experience in higher education or a related field, including:
Student conduct or student relations administration
Behavioral intervention or threat assessment processes
Student support or case management
Program development related to student success or retention
Supervision and team leadership
– Three (3) to five (5) years of demonstrated knowledge of student development theory, crisis response protocols, FERPA regulations, and higher education policy environments. – Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment. – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Eastern Oregon University will not sponsor applicants for employment visas.
Preferred Qualifications
Training or certification related to threat assessment or crisis management.
Three (3) to five (5) years of experience implementing student success technologies such as Slate, early alert systems, or engagement platforms.
Three (3) to five (5) years of experience working with a behavioral assessment team.
Applicant Requirements Applicant must provide:
Letter of application (which should include why this position is attractive to the applicant, how it meets the applicant’s professional goals, and what attracts the applicant to EOU).
Resume/Curriculum vitae.
Names, emails, and phone numbers for at least three references in the reference section of the application.
Benefits
Paid holidays (10 days/year)
Paid vacation (accrues 15 hours/month)
Paid sick time‑off (accrues 8 hours/month – no limit!)
Individual and Family Healthcare Insurance: medical, dental and vision (95%+ employer‑paid)
Generous Oregon Public Employee Retirement System benefits
Employer paid life insurance
Relocation assistance
Discounted tuition benefits for employees and eligible dependents
Discounted athletics facilities membership
For more details, see
Prospective Employees
https://www.eou.edu/hr/prospective-employees/.
Equal Opportunity Employer Eastern Oregon University is an EEO Employer and welcomes applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.
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Job Overview Position Title: Director of Student Relations Employment: Full Time, FTE 1.0, Regular Institution: Eastern Oregon University
The Director of Student Relations provides leadership for student support, behavioral intervention, and retention initiatives at Eastern Oregon University. This position plays a key role in advancing student success by coordinating institutional responses to student concerns, crises, grievance matters, and behavioral interventions while developing proactive strategies that support student persistence and well‑being.
The Director leads retention‑focused outreach systems and collaborates with campus partners to identify and address barriers to student success. The position oversees the Behavioral Assessment Team (BAT), manages student concern reports and grievance processes, and supports campus safety and compliance initiatives. This role supervises the Assistant Director of Student Relations/Title IX Coordinator and the Health & Wellness Navigator, and works closely with departments such as Advising, Admissions, Residence Life, Academic Affairs, and Financial Aid to promote a safe, inclusive, supportive campus environment.
Responsibilities
Provide leadership for institutional retention strategies designed to identify and address barriers to student persistence. Develop and manage outreach campaigns, student tracking systems, and engagement strategies using tools such as Slate and EdSights. Analyze student engagement data and coordinate proactive outreach to students experiencing academic, personal, or engagement challenges.
Lead the university’s Behavioral Assessment Team (BAT) and coordinate responses to student concern reports. Provide oversight for threat assessment processes and collaborate with campus and community partners to address student behavioral or safety concerns. Support students experiencing crises by connecting them with appropriate campus and community resources.
Oversee the university’s student grievance processes, bias response protocols, and support student conduct case management. Ensure students are afforded appropriate due process in student concern and EOU policy matters and maintain records and case documentation. Facilitate resolution processes that support both student accountability and student success.
Lead development and review of policies related to student concerns, grievance procedures, bias response, and medical withdrawals. Collaborate with campus leadership to ensure policies align with institutional priorities and applicable state and federal regulations.
Support campus partners in the delivery and promotion of federally required training programs, including Title IX awareness, Drug Free Campus education, and Campus Security Authority training. Assist with communication and coordination related to campus safety reporting and compliance initiatives.
Chair the Behavioral Assessment Team and serve on institutional committees related to student well‑being and conduct processes. Participate as an ex‑officio member of the University Grievance Committee and contribute to broader institutional efforts that support student success and safety.
Support Title IX education, compliance, and student support initiatives in partnership with the Title IX Coordinator. Assist with campus education and prevention programs and help ensure appropriate accommodations and support for students as required by federal regulations.
Provide leadership and supervision for the Assistant Director of Student Relations/Title IX Coordinator, the Health & Wellness Navigator, and student employees. Responsibilities include recruitment, training, performance evaluation, and professional development of staff.
Oversee assigned Student Affairs budgets related to programs and initiatives within the department. Lead special projects and research initiatives as assigned by the Vice President for Student Affairs.
Minimum Qualifications – Master’s degree in Higher Education, Student Affairs, Counseling, Social Work, Business Administration, or a related field. – Three (3) to five (5) years of progressively responsible experience in higher education or a related field, including:
Student conduct or student relations administration
Behavioral intervention or threat assessment processes
Student support or case management
Program development related to student success or retention
Supervision and team leadership
– Three (3) to five (5) years of demonstrated knowledge of student development theory, crisis response protocols, FERPA regulations, and higher education policy environments. – Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment. – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Eastern Oregon University will not sponsor applicants for employment visas.
Preferred Qualifications
Training or certification related to threat assessment or crisis management.
Three (3) to five (5) years of experience implementing student success technologies such as Slate, early alert systems, or engagement platforms.
Three (3) to five (5) years of experience working with a behavioral assessment team.
Applicant Requirements Applicant must provide:
Letter of application (which should include why this position is attractive to the applicant, how it meets the applicant’s professional goals, and what attracts the applicant to EOU).
Resume/Curriculum vitae.
Names, emails, and phone numbers for at least three references in the reference section of the application.
Benefits
Paid holidays (10 days/year)
Paid vacation (accrues 15 hours/month)
Paid sick time‑off (accrues 8 hours/month – no limit!)
Individual and Family Healthcare Insurance: medical, dental and vision (95%+ employer‑paid)
Generous Oregon Public Employee Retirement System benefits
Employer paid life insurance
Relocation assistance
Discounted tuition benefits for employees and eligible dependents
Discounted athletics facilities membership
For more details, see
Prospective Employees
https://www.eou.edu/hr/prospective-employees/.
Equal Opportunity Employer Eastern Oregon University is an EEO Employer and welcomes applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law.
#J-18808-Ljbffr