
Loan Processor
Gold Star Mortgage Financial Group, Corporation, Merrillville, IN, United States
Title Grade: I (Junior) or II (Senior)
Reports to: Branch Manager or Branch Support
Department: Processing or Branch Manager Support Status: Regular, Full-Time or Part Time
FLSA Status: Non-exempt Pay Grade: Hourly Wage
SUMMARY & PURPOSE OF POSITION The Loan Processor is responsible for providing timely customer service by proactively communicating with customers to obtain the necessary documents, ordering title work and other third party documents, and submitting loans to underwriting.
PRIMARY POSITION-SPECIFIC RESPONSIBILITIES
Obtain missing documentation and/or corrections as necessary;
Initiate the title work process;
Initiate the appraisal process;
Perform clerical functions;
Stay abreast of changing company policy, mortgage regulations, laws, and generally accepted industry best practices, and be willing to take initiative to train and stay informed;
Complete other duties as assigned.
ESSENTIAL SKILLS AND EXPERIENCE
High School Diploma or equivalent required;
At least one (1) year of hands‑on loan processing experience in the mortgage banking industry;
Must have exceptional attention to detail and strong organizational skills;
Must be dependable with meeting deadlines and managing time;
Have an ability to work independently on multiple files simultaneously;
Possess strong oral and written communication skills.
PREFERRED EDUCATION/EXPERIENCE
An Associate’s Degree or certification in finance, mathematics, accounting, or another equivalent field of study (Associate’s degree can be substituted for more than two (2) years of loan processing experience);
Previous experience with Encompass, a plus.
PHYSICAL DEMANDS/ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment is characteristic of an office setting with moderate noise levels. Individuals must be able to work flexible hours including evenings and weekends. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to walk, and lift and/or move up to 20 pounds.
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Department: Processing or Branch Manager Support Status: Regular, Full-Time or Part Time
FLSA Status: Non-exempt Pay Grade: Hourly Wage
SUMMARY & PURPOSE OF POSITION The Loan Processor is responsible for providing timely customer service by proactively communicating with customers to obtain the necessary documents, ordering title work and other third party documents, and submitting loans to underwriting.
PRIMARY POSITION-SPECIFIC RESPONSIBILITIES
Obtain missing documentation and/or corrections as necessary;
Initiate the title work process;
Initiate the appraisal process;
Perform clerical functions;
Stay abreast of changing company policy, mortgage regulations, laws, and generally accepted industry best practices, and be willing to take initiative to train and stay informed;
Complete other duties as assigned.
ESSENTIAL SKILLS AND EXPERIENCE
High School Diploma or equivalent required;
At least one (1) year of hands‑on loan processing experience in the mortgage banking industry;
Must have exceptional attention to detail and strong organizational skills;
Must be dependable with meeting deadlines and managing time;
Have an ability to work independently on multiple files simultaneously;
Possess strong oral and written communication skills.
PREFERRED EDUCATION/EXPERIENCE
An Associate’s Degree or certification in finance, mathematics, accounting, or another equivalent field of study (Associate’s degree can be substituted for more than two (2) years of loan processing experience);
Previous experience with Encompass, a plus.
PHYSICAL DEMANDS/ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment is characteristic of an office setting with moderate noise levels. Individuals must be able to work flexible hours including evenings and weekends. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to walk, and lift and/or move up to 20 pounds.
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