Director of Advanced Practice Providers
American Family Care, Inc., Fuquay-Varina, NC, United States
Benefits
401(k) matching Bonus based on performance Competitive salary Flexible schedule Health insurance Paid time off Training & development Director of Advanced Practice Providers (NP/PA) – AFC Urgent Care
We are seeking a results‑driven
Director of Advanced Practice Providers (APPs)
to lead and develop our team of Nurse Practitioners (NPs) and Physician Assistants (PAs) across our AFC Urgent Care centers. This role is designed for a strong clinical leader who thrives in a
high‑volume, fast‑paced urgent care environment
and can balance
hands‑on patient care
with
remote leadership and operational oversight . The Director will play a critical role in
standardizing clinical care, improving provider performance, and driving key business and quality metrics , while partnering closely with the
Vice President of Operations
and
Medical Director . Key Responsibilities
Clinical Excellence (In‑Clinic)
Provide direct patient care in a high‑volume urgent care setting Maintain productivity expectations of
3–5+ patients per hour Diagnose and treat a wide range of acute conditions (illness, injury, occupational medicine) Perform procedures including suturing, splinting, I&D, and basic fracture management Model efficient patient flow, strong documentation, and excellent bedside manner APP Leadership & Performance Management
Provide direct clinical oversight for all NPs and PAs across locations Drive provider performance in key areas:
Patients per hour Chart completion and accuracy Patient satisfaction scores Revenue capture (appropriate coding, ancillary utilization)
Address performance gaps through coaching, accountability plans, and corrective action Serve as the primary escalation point for clinical concerns Chart Audits & Quality Control
Conduct routine and targeted chart audits to ensure:
Accurate documentation Appropriate coding and billing Adherence to AFC clinical protocols
Track audit trends and report findings to leadership Provide structured feedback and re‑training as needed Ensure compliance with state regulations and corporate standards Scheduling & Staffing Optimization
Oversee APP schedules to ensure optimal coverage across all clinics Align staffing with patient volume trends and peak hours Partner with operations to reduce wait times and improve throughput Support recruiting, hiring, and retention of high‑performing providers Training & Onboarding
Lead onboarding for all new APPs, ensuring consistency in:
Clinical protocols EMR usage Patient flow expectations
Develop and implement ongoing training focused on:
Efficiency (throughput, decision‑making) Clinical consistency Revenue optimization
Mentor providers to build confidence, speed, and accuracy Operational & Administrative Leadership (Remote)
Perform administrative responsibilities remotely, including reporting, audits, and meetings Partner with leadership to drive:
Clinic performance metrics Standardization across locations Process improvements
Participate in strategic planning and growth initiatives Monitor and report KPIs regularly to the VP of Operations and Medical Director Qualifications
Licensed
Nurse Practitioner (NP)
or
Physician Assistant (PA)
(NC license or ability to obtain) Minimum
3–5+ years of urgent care, emergency medicine, or high‑volume primary care experience Proven ability to manage
high patient volumes efficiently Prior leadership or supervisory experience strongly preferred Strong understanding of:
EMR systems Coding and documentation standards Urgent care workflows and metrics
Ability to lead, coach, and hold providers accountable Strong organizational, communication, and problem‑solving skills Work Environment
Hybrid role:
In‑clinic shifts providing patient care Remote work for leadership, audits, and administrative duties
Travel between clinic locations as needed Compensation & Benefits
Competitive salary Performance‑based bonus tied to clinic and provider metrics Health, dental, and vision insurance Paid time off and holidays CME allowance and professional development support Reporting Structure
Reports to:
Vice President of Operations Clinical collaboration with:
Medical Director What Success Looks Like in This Role
Providers consistently meeting productivity benchmarks ( patients/hour ) Improved chart audit scores and documentation accuracy Strong patient satisfaction and reduced wait times Low provider turnover and a stable, high‑performing APP team Standardized, efficient care delivery across all clinic locations Flexible work from home options available.
#J-18808-Ljbffr
401(k) matching Bonus based on performance Competitive salary Flexible schedule Health insurance Paid time off Training & development Director of Advanced Practice Providers (NP/PA) – AFC Urgent Care
We are seeking a results‑driven
Director of Advanced Practice Providers (APPs)
to lead and develop our team of Nurse Practitioners (NPs) and Physician Assistants (PAs) across our AFC Urgent Care centers. This role is designed for a strong clinical leader who thrives in a
high‑volume, fast‑paced urgent care environment
and can balance
hands‑on patient care
with
remote leadership and operational oversight . The Director will play a critical role in
standardizing clinical care, improving provider performance, and driving key business and quality metrics , while partnering closely with the
Vice President of Operations
and
Medical Director . Key Responsibilities
Clinical Excellence (In‑Clinic)
Provide direct patient care in a high‑volume urgent care setting Maintain productivity expectations of
3–5+ patients per hour Diagnose and treat a wide range of acute conditions (illness, injury, occupational medicine) Perform procedures including suturing, splinting, I&D, and basic fracture management Model efficient patient flow, strong documentation, and excellent bedside manner APP Leadership & Performance Management
Provide direct clinical oversight for all NPs and PAs across locations Drive provider performance in key areas:
Patients per hour Chart completion and accuracy Patient satisfaction scores Revenue capture (appropriate coding, ancillary utilization)
Address performance gaps through coaching, accountability plans, and corrective action Serve as the primary escalation point for clinical concerns Chart Audits & Quality Control
Conduct routine and targeted chart audits to ensure:
Accurate documentation Appropriate coding and billing Adherence to AFC clinical protocols
Track audit trends and report findings to leadership Provide structured feedback and re‑training as needed Ensure compliance with state regulations and corporate standards Scheduling & Staffing Optimization
Oversee APP schedules to ensure optimal coverage across all clinics Align staffing with patient volume trends and peak hours Partner with operations to reduce wait times and improve throughput Support recruiting, hiring, and retention of high‑performing providers Training & Onboarding
Lead onboarding for all new APPs, ensuring consistency in:
Clinical protocols EMR usage Patient flow expectations
Develop and implement ongoing training focused on:
Efficiency (throughput, decision‑making) Clinical consistency Revenue optimization
Mentor providers to build confidence, speed, and accuracy Operational & Administrative Leadership (Remote)
Perform administrative responsibilities remotely, including reporting, audits, and meetings Partner with leadership to drive:
Clinic performance metrics Standardization across locations Process improvements
Participate in strategic planning and growth initiatives Monitor and report KPIs regularly to the VP of Operations and Medical Director Qualifications
Licensed
Nurse Practitioner (NP)
or
Physician Assistant (PA)
(NC license or ability to obtain) Minimum
3–5+ years of urgent care, emergency medicine, or high‑volume primary care experience Proven ability to manage
high patient volumes efficiently Prior leadership or supervisory experience strongly preferred Strong understanding of:
EMR systems Coding and documentation standards Urgent care workflows and metrics
Ability to lead, coach, and hold providers accountable Strong organizational, communication, and problem‑solving skills Work Environment
Hybrid role:
In‑clinic shifts providing patient care Remote work for leadership, audits, and administrative duties
Travel between clinic locations as needed Compensation & Benefits
Competitive salary Performance‑based bonus tied to clinic and provider metrics Health, dental, and vision insurance Paid time off and holidays CME allowance and professional development support Reporting Structure
Reports to:
Vice President of Operations Clinical collaboration with:
Medical Director What Success Looks Like in This Role
Providers consistently meeting productivity benchmarks ( patients/hour ) Improved chart audit scores and documentation accuracy Strong patient satisfaction and reduced wait times Low provider turnover and a stable, high‑performing APP team Standardized, efficient care delivery across all clinic locations Flexible work from home options available.
#J-18808-Ljbffr