Omnichannel Intern
RIMOWA, New York, NY, United States
Position
The Omnichannel Intern will report to the Omnichannel Experience Manager (North America). This is a ten-week program that begins in June 2026. This internship offers hands‑on exposure to the intersection of retail, e‑commerce, and client experience, supporting initiatives that drive an elevated omnichannel journey across digital and physical touchpoints.
Job Responsibilities
Support the execution of omnichannel initiatives, connecting e‑commerce, retail stores, and clienteling.
Proofread and test North America marketing communications (emails, SMS, digital campaigns) to ensure copy, landing pages, creative rendering, and brand message are in line with expectations and aligned across all channels.
Audit Product Description Pages (PDPs) and Product Listing Pages (PLPs) for grammar errors, accuracy, consistency, and brand compliance, then manage edits.
Assist in building out weekly SMS campaigns.
Assist in preparing RIMOWA.com for new product launches across the US, Canada, and Mexico.
Merchandise relevant product listing pages on a weekly basis, reflecting cross‑channel campaigns and retail priorities.
Create and maintain reporting on the e‑commerce business and operations, including supporting dashboards tracking omnichannel performance (e‑commerce metrics, store impact, client engagement initiatives).
Conduct competitive benchmarking and industry trend analysis focused on omnichannel innovation and client experience best practices.
Participate and present weekly meetings with our global e‑commerce team to ensure alignment for digital initiatives.
Assist with ad‑hoc omnichannel projects and tasks under the direction of the Omnichannel Experience Manager (NA); which may include but is not limited to, product photoshoots for the Re‑Crafted (Pre‑Loved Luggage) program and Video Series, and operations and customer experience improvement projects.
Manage and maintain the omnichannel calendar, ensuring synchronization between new product launches, marketing, e‑commerce activities, NL, SMS, and events, and documenting results.
Collaborate with the Sr. Customer Experience Manager on VIC gifting and clienteling initiatives, collaborating with the Retail team to manage and recommend clienteling strategies to retain, elevate, and aid and client‑focused campaigns.
Profile All interns must be eligible to work in the U.S. and a current student at an accredited university. This internship is paid.
Furthermore, we seek:
Proficiency in Microsoft Office Suite
Strong analytical mindset with an interest in customer journey optimization and performance reporting.
Comprehensive understanding of luxury clientele and language; interest in luxury retail, brand experience, and digital innovation.
Ecommerce systems knowledge is a plus, including GA4 (Google Analytics preferred), Salesforce Commerce Cloud, and CyberSource. Familiarity with CRM systems or clienteling tools is also a plus.
Ability to follow instructions and adhere to policies and procedures.
Strong communication, verbal, and analytical skills.
Strong sense of teamwork, ability to multi-task, and manage priorities with ease.
Ability to take initiative, ownership, and accountability; pro‑active, self‑starter.
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Job Responsibilities
Support the execution of omnichannel initiatives, connecting e‑commerce, retail stores, and clienteling.
Proofread and test North America marketing communications (emails, SMS, digital campaigns) to ensure copy, landing pages, creative rendering, and brand message are in line with expectations and aligned across all channels.
Audit Product Description Pages (PDPs) and Product Listing Pages (PLPs) for grammar errors, accuracy, consistency, and brand compliance, then manage edits.
Assist in building out weekly SMS campaigns.
Assist in preparing RIMOWA.com for new product launches across the US, Canada, and Mexico.
Merchandise relevant product listing pages on a weekly basis, reflecting cross‑channel campaigns and retail priorities.
Create and maintain reporting on the e‑commerce business and operations, including supporting dashboards tracking omnichannel performance (e‑commerce metrics, store impact, client engagement initiatives).
Conduct competitive benchmarking and industry trend analysis focused on omnichannel innovation and client experience best practices.
Participate and present weekly meetings with our global e‑commerce team to ensure alignment for digital initiatives.
Assist with ad‑hoc omnichannel projects and tasks under the direction of the Omnichannel Experience Manager (NA); which may include but is not limited to, product photoshoots for the Re‑Crafted (Pre‑Loved Luggage) program and Video Series, and operations and customer experience improvement projects.
Manage and maintain the omnichannel calendar, ensuring synchronization between new product launches, marketing, e‑commerce activities, NL, SMS, and events, and documenting results.
Collaborate with the Sr. Customer Experience Manager on VIC gifting and clienteling initiatives, collaborating with the Retail team to manage and recommend clienteling strategies to retain, elevate, and aid and client‑focused campaigns.
Profile All interns must be eligible to work in the U.S. and a current student at an accredited university. This internship is paid.
Furthermore, we seek:
Proficiency in Microsoft Office Suite
Strong analytical mindset with an interest in customer journey optimization and performance reporting.
Comprehensive understanding of luxury clientele and language; interest in luxury retail, brand experience, and digital innovation.
Ecommerce systems knowledge is a plus, including GA4 (Google Analytics preferred), Salesforce Commerce Cloud, and CyberSource. Familiarity with CRM systems or clienteling tools is also a plus.
Ability to follow instructions and adhere to policies and procedures.
Strong communication, verbal, and analytical skills.
Strong sense of teamwork, ability to multi-task, and manage priorities with ease.
Ability to take initiative, ownership, and accountability; pro‑active, self‑starter.
#J-18808-Ljbffr