Assistant Director, Online Enrollment and Student Success
University of Texas at Arlington, Arlington, TX, United States
Assistant Director, Online Enrollment and Student Success
Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Position Information
Posting Number: S06622P
Position Title: Assistant Director, Online Enrollment and Student Success
Department: Academic Innovation
Location: Arlington
Position Status: Full-time
Work Schedule: May include evenings and weekends as needed.
Salary: Salary is commensurate based on qualifications and relevant experience.
Pay Basis: Monthly
Job Summary: The Assistant Director of Online Enrollment and Student Success provides operational leadership for UTA Online’s enrollment and student success functions, ensuring efficient, high-quality service across the student lifecycle from inquiry through persistence. This role oversees daily operations, supervises and develops enrollment and student success advisors, and manages staffing, scheduling, and training to support extended service hours and fluctuating enrollment demand. The Assistant Director is responsible for maintaining accurate operational reporting, monitoring key performance indicators, and using data to identify process improvements that strengthen conversion, retention, and student satisfaction. The position also serves as an escalation point for complex student issues, models best practices in communication and problem resolution, and ensures compliance with FERPA, university policies, and quality standards in a fast-paced, performance-driven environment.
Essential Duties and Responsibilities
Oversee daily operations for online enrollment and student success functions, ensuring efficient workflows and timely service delivery across the student lifecycle.
Supervise, coach, and evaluate enrollment advisors and student success advisors; set expectations, provide performance feedback, and ensure consistent service quality.
Manage staffing plans and scheduling to maintain appropriate coverage during extended service hours and peak volume periods; adjust schedules based on demand and operational priorities.
Lead hiring, onboarding, and training for enrollment and student success staff; ensure team proficiency in CRM, LMS, and communication systems.
Develop and deliver ongoing professional development and quality assurance practices to strengthen advising/coaching effectiveness and adherence to service standards.
Maintain operational reporting and dashboards; ensure data accuracy, integrity, and timely updates for leadership review.
Monitor key performance indicators (e.g., response time, conversion, persistence, productivity, CSAT / NPS) and recommend process improvements to enhance outcomes.
Handle escalated student concerns and model best practices in communication, empathy, and problem resolution; ensure appropriate documentation and follow-through.
Minimum Qualifications
Bachelor’s degree in business, education, communications, or a related field.
Four (4) years of progressive experience in enrollment management, student services, or call center operations OR eight (8) years of an equivalent combination of education and experience in a similar role.
Two (2) years of supervisory experience.
Demonstrated experience in performance management, staff training, and operational workflow management.
Preferred Qualifications
Experience managing teams in high-volume call center environments.
Experience and knowledge of CRM systems, student information systems, and learning management systems (Canvas).
Experience in academic advising or student success coaching.
Demonstrated experience and ability to use data and analytics for continuous improvement.
Knowledge, Skills and Abilities
Strong leadership and organizational management skills.
Ability to analyze data and translate insights into operational improvements.
Excellent communication, problem-solving, and conflict resolution skills.
Commitment to service excellence, equity, and student success.
Ability to work effectively in a dynamic, fast-paced environment with competing priorities.
Ability to maintain confidentiality and comply with FERPA and university policies.
Ability to supervise staff, manage schedules, and maintain consistent documentation and quality standards across multiple systems.
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
By assuming this position, and
if you have access to critical infrastructure , you authorize the University to conduct routine background checks.
EEO Statement
It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington ( UTA ) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest‑growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R‑1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic‑Serving Institution and an Asian American and Native American Pacific Islander‑Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure‑system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at
https://www.uta.edu/administration/president/strategic-plan/rise100 . This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email
ADADocs@uta.edu .
Number of Vacancies: 1
Minimum Number of References Required: 3
Maximum Number of References Accepted: 3
Requirement Questions Required fields are indicated with an asterisk (*).
* What is the highest level of education attained?
GED
High School Diploma
Associate's Degree
Bachelor's Degree
Master's Degree
PhD or equivalent
* How many years of supervisory experience do you have?
None/less than 1 year
1 to 2 years
3 to 4 years
5 years or more
* How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
None/less than 1 year
1 to 2 years
3 to 4 years
5 years or more
* Are you available to work evenings, weekends and/or holidays?
Yes
No
Depending
Please indicate whether you have completed any UTA Leadership Development programs.
Aspiring Leaders Program
MavsSupervisor Success Program
MavsManager Foundations Program
Leading People Credential (completion grants supervisory experience credit for internal entry‑level supervisory roles)
None of the above
Documents Needed To Apply Required Documents
Resume or CV
Optional Documents
Cover/Interest Letter
#J-18808-Ljbffr
Position Information
Posting Number: S06622P
Position Title: Assistant Director, Online Enrollment and Student Success
Department: Academic Innovation
Location: Arlington
Position Status: Full-time
Work Schedule: May include evenings and weekends as needed.
Salary: Salary is commensurate based on qualifications and relevant experience.
Pay Basis: Monthly
Job Summary: The Assistant Director of Online Enrollment and Student Success provides operational leadership for UTA Online’s enrollment and student success functions, ensuring efficient, high-quality service across the student lifecycle from inquiry through persistence. This role oversees daily operations, supervises and develops enrollment and student success advisors, and manages staffing, scheduling, and training to support extended service hours and fluctuating enrollment demand. The Assistant Director is responsible for maintaining accurate operational reporting, monitoring key performance indicators, and using data to identify process improvements that strengthen conversion, retention, and student satisfaction. The position also serves as an escalation point for complex student issues, models best practices in communication and problem resolution, and ensures compliance with FERPA, university policies, and quality standards in a fast-paced, performance-driven environment.
Essential Duties and Responsibilities
Oversee daily operations for online enrollment and student success functions, ensuring efficient workflows and timely service delivery across the student lifecycle.
Supervise, coach, and evaluate enrollment advisors and student success advisors; set expectations, provide performance feedback, and ensure consistent service quality.
Manage staffing plans and scheduling to maintain appropriate coverage during extended service hours and peak volume periods; adjust schedules based on demand and operational priorities.
Lead hiring, onboarding, and training for enrollment and student success staff; ensure team proficiency in CRM, LMS, and communication systems.
Develop and deliver ongoing professional development and quality assurance practices to strengthen advising/coaching effectiveness and adherence to service standards.
Maintain operational reporting and dashboards; ensure data accuracy, integrity, and timely updates for leadership review.
Monitor key performance indicators (e.g., response time, conversion, persistence, productivity, CSAT / NPS) and recommend process improvements to enhance outcomes.
Handle escalated student concerns and model best practices in communication, empathy, and problem resolution; ensure appropriate documentation and follow-through.
Minimum Qualifications
Bachelor’s degree in business, education, communications, or a related field.
Four (4) years of progressive experience in enrollment management, student services, or call center operations OR eight (8) years of an equivalent combination of education and experience in a similar role.
Two (2) years of supervisory experience.
Demonstrated experience in performance management, staff training, and operational workflow management.
Preferred Qualifications
Experience managing teams in high-volume call center environments.
Experience and knowledge of CRM systems, student information systems, and learning management systems (Canvas).
Experience in academic advising or student success coaching.
Demonstrated experience and ability to use data and analytics for continuous improvement.
Knowledge, Skills and Abilities
Strong leadership and organizational management skills.
Ability to analyze data and translate insights into operational improvements.
Excellent communication, problem-solving, and conflict resolution skills.
Commitment to service excellence, equity, and student success.
Ability to work effectively in a dynamic, fast-paced environment with competing priorities.
Ability to maintain confidentiality and comply with FERPA and university policies.
Ability to supervise staff, manage schedules, and maintain consistent documentation and quality standards across multiple systems.
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
By assuming this position, and
if you have access to critical infrastructure , you authorize the University to conduct routine background checks.
EEO Statement
It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information
The University of Texas at Arlington ( UTA ) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest‑growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R‑1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic‑Serving Institution and an Asian American and Native American Pacific Islander‑Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure‑system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at
https://www.uta.edu/administration/president/strategic-plan/rise100 . This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email
ADADocs@uta.edu .
Number of Vacancies: 1
Minimum Number of References Required: 3
Maximum Number of References Accepted: 3
Requirement Questions Required fields are indicated with an asterisk (*).
* What is the highest level of education attained?
GED
High School Diploma
Associate's Degree
Bachelor's Degree
Master's Degree
PhD or equivalent
* How many years of supervisory experience do you have?
None/less than 1 year
1 to 2 years
3 to 4 years
5 years or more
* How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
None/less than 1 year
1 to 2 years
3 to 4 years
5 years or more
* Are you available to work evenings, weekends and/or holidays?
Yes
No
Depending
Please indicate whether you have completed any UTA Leadership Development programs.
Aspiring Leaders Program
MavsSupervisor Success Program
MavsManager Foundations Program
Leading People Credential (completion grants supervisory experience credit for internal entry‑level supervisory roles)
None of the above
Documents Needed To Apply Required Documents
Resume or CV
Optional Documents
Cover/Interest Letter
#J-18808-Ljbffr