H&M Sales Advisor - Grand Central Mall
H&M, Vienna, WV, United States
As a Sales Advisor, you'll provide excellent customer service, welcoming & guiding customers through the store to actively sell our products and offer support & guidance. You will use your fashion & product knowledge to give customers all relevant info for the best experience. You will also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Provide excellent customer service: welcome & guide customers through the store & OMNI experience, supporting them directly.
Engage and converse with customers to provide excellent service.
Guide customers through fashion trends, stories & products in all store areas.
Promote & sell our products effectively.
Promote our Customer Loyalty App and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all interactions.
Support commercial or operational actions to reach sales targets with management.
Complete garment cycle: unpack, refill, steam and ensure care.
Operate fitting room & checkout areas following best practice.
Maintain a clean & tidy sales floor & back of house.
Maintain attractive merchandise displays, clear trends & stories per visual & commercial guidelines.
Ensure good stock levels via replenishment routines.
Keep best practice for in‑store OMNI services and tech tools.
Assist with opening & closing the store.
Follow all H&S guidelines & legal requirements.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, styles, brands, competitors and influencers.
Use product & fashion knowledge to share information with customers.
Team & Development
Share service, fashion and store operations knowledge with colleagues.
Follow all procedures, routines and legal requirements.
Give & receive feedback to learn, develop & support each other.
Participate in onboarding, introduction processes & trainings.
Retail Operations / Visual & Commercial Execution
Complete garment cycle, operate fitting room & checkout areas, maintain clean sales floor, ensure attractive displays, replenish stock, support OMNI services, and follow health & safety guidelines.
Qualifications
Passionate about fashion and creating in‑store experiences.
Motivated to give customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Sales experience in dynamic retail or service industry.
Experience in customer service within fashion or retail.
Why You'll Love Working at H&M
Commitment to diversity and inclusion across race, ethnicity, gender, etc.
Values‑driven organization with 7 unique values.
Access to Colleague Resource Groups.
Global talent community for career growth.
Wellbeing benefits: health insurance, wellness & family support, retirement plan, paid leave, community day.
Employee discount at H&M & partner brands.
Job Details Job Status:
Hourly, Non‑Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $11.25 per hour
Benefits:
Staff discount card, H&M Incentive Program – HIP, global and local perks vary by market.
Inclusion & Diversity:
Commitment to an inclusive, diverse workforce; equal process; no cover letter requested.
Company Description:
H&M is a fashion brand offering the latest styles and inspiration, sustainable fashion at best price.
Application Notes:
We use an online assessment tool called Maki. Assessment is optional; alternative methods available. No cover letter required. For accessibility, contact https://hm.ethicspoint.com and ask a question.
Additional Information We offer all our employees H&M Group benefits with extensive development opportunities around the globe. Benefits include staff discount card, H&M Incentive Program, and local competitive perks. H&M Group values diversity and an inclusive workplace. Enjoy a fair, bias‑free hiring process with no cover letter requirement.
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A Day in the Life
Provide excellent customer service: welcome & guide customers through the store & OMNI experience, supporting them directly.
Engage and converse with customers to provide excellent service.
Guide customers through fashion trends, stories & products in all store areas.
Promote & sell our products effectively.
Promote our Customer Loyalty App and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all interactions.
Support commercial or operational actions to reach sales targets with management.
Complete garment cycle: unpack, refill, steam and ensure care.
Operate fitting room & checkout areas following best practice.
Maintain a clean & tidy sales floor & back of house.
Maintain attractive merchandise displays, clear trends & stories per visual & commercial guidelines.
Ensure good stock levels via replenishment routines.
Keep best practice for in‑store OMNI services and tech tools.
Assist with opening & closing the store.
Follow all H&S guidelines & legal requirements.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, styles, brands, competitors and influencers.
Use product & fashion knowledge to share information with customers.
Team & Development
Share service, fashion and store operations knowledge with colleagues.
Follow all procedures, routines and legal requirements.
Give & receive feedback to learn, develop & support each other.
Participate in onboarding, introduction processes & trainings.
Retail Operations / Visual & Commercial Execution
Complete garment cycle, operate fitting room & checkout areas, maintain clean sales floor, ensure attractive displays, replenish stock, support OMNI services, and follow health & safety guidelines.
Qualifications
Passionate about fashion and creating in‑store experiences.
Motivated to give customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Sales experience in dynamic retail or service industry.
Experience in customer service within fashion or retail.
Why You'll Love Working at H&M
Commitment to diversity and inclusion across race, ethnicity, gender, etc.
Values‑driven organization with 7 unique values.
Access to Colleague Resource Groups.
Global talent community for career growth.
Wellbeing benefits: health insurance, wellness & family support, retirement plan, paid leave, community day.
Employee discount at H&M & partner brands.
Job Details Job Status:
Hourly, Non‑Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $11.25 per hour
Benefits:
Staff discount card, H&M Incentive Program – HIP, global and local perks vary by market.
Inclusion & Diversity:
Commitment to an inclusive, diverse workforce; equal process; no cover letter requested.
Company Description:
H&M is a fashion brand offering the latest styles and inspiration, sustainable fashion at best price.
Application Notes:
We use an online assessment tool called Maki. Assessment is optional; alternative methods available. No cover letter required. For accessibility, contact https://hm.ethicspoint.com and ask a question.
Additional Information We offer all our employees H&M Group benefits with extensive development opportunities around the globe. Benefits include staff discount card, H&M Incentive Program, and local competitive perks. H&M Group values diversity and an inclusive workplace. Enjoy a fair, bias‑free hiring process with no cover letter requirement.
#J-18808-Ljbffr