MRO Customer Account Marketing Specialist (Aerospace domain)

Job Title: MRO Customer Account Marketing Specialist (Aerospace domain) Location: Miami, FL 33178 Duration: Direct Hire Payrate: $52k to $72k on W2 with full benefits Shift: 1st Pre Screening Questions: Do you have MRO experience? Have you ever had to troubleshoot a common issue with a specific MRO product? Job Designation: Provides customer service, support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer‑facing activities and duties, including P.O-review, bookings, RMA's, credits, reports, follow‑up/status, and resolution/relationship‑management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization. Role & Responsibilities: Manage Aftermarket customer accounts; quoting, repair‑order review, bookings, credits, returns, reports, follow‑up/status, resolution/relationship‑management. Collaborate with all teams to hit goals and deliverables. Work closely with Supply‑Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met. Participate in process improvement initiatives as required with their respective customer base. Maintain, execute and train on/to documented Standard Work. Required Qualification: High School Diploma 2+ years of experience in MRO, customer‑Service/Inside Sales, Aerospace/Aviation After‑Market, or a combination thereof. #J-18808-Ljbffr