Training Content Manager

Charlotte, North Carolina, United States 4300 Golf Acres Drive, Charlotte, North Carolina 28208, United States Job Description Manager Training and Development | HVAC Products | Carrier Enterprise | Charlotte Hybrid-Remote Introduction: Company Description: Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs. The Training Content Manager leads the strategy, development, and lifecycle management of training content across CE's learning environment. This role collaborates with subject matter experts, training managers, and vendor partners to create high-quality, engaging learning assets that support organizational goals. Key Responsibilities: Lead the design, development, and refinement of training materials across all formats (e-learning, instructor-led, job aids, performance support tools) Manage the full lifecycle of training content projects, ensuring alignment with priorities, timelines, and budgets Collaborate with subject matter experts and stakeholders to define training needs, validate accuracy, and ensure organizational alignment Apply instructional design best practices and adult learning principles to create engaging, effective learning experiences Oversee third-party development partners to ensure quality, consistency, and adherence to requirements Maintain content standards, templates, governance practices, version control, and compliance requirements Analyze learner data and performance insights to identify improvement opportunities for content quality and engagement Monitor industry trends and implement process improvements to enhance development efficiency and learner experience Qualifications: Bachelor's degree in Education, Instructional Design, Human Resources, Learning & Development, or related field 3–5 years of experience in instructional design, content development, or training program creation with demonstrated project management skills Proficiency with eLearning authoring tools (Articulate Storyline, Adobe Captivate) and Learning Management Systems (LMS) Strong written and verbal communication skills with solid understanding of instructional design methodologies, adult learning principles, and content development best practices Ability to build effective working relationships with subject matter experts and cross-functional partners; strong attention to detail with excellent organizational and time management skills Preferred Qualifications: Professional certification in instructional design Experience in corporate training or enterprise learning environment Multimedia production experience (video, audio, graphics) or graphic design/media production knowledge Familiarity with eLearning standards (SCORM, AICC, xAPI) Health Insurance Health Savings Account Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Invitation to Apply: Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Equal Opportunity Statement: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. Requirements Qualifications: Bachelor's degree in Education, Instructional Design, Human Resources, Learning & Development, or related field 3–5 years of experience in instructional design, content development, or training program creation with demonstrated project management skills Proficiency with eLearning authoring tools (Articulate Storyline, Adobe Captivate) and Learning Management Systems (LMS) Strong written and verbal communication skills with solid understanding of instructional design methodologies, adult learning principles, and content development best practices Ability to build effective working relationships with subject matter experts and cross-functional partners; strong attention to detail with excellent organizational and time management skills Status Full-Time #J-18808-Ljbffr