Client Account Manager

We’re hiring a Client Account Manager (CAM) at Epigraph (Crossroads, Kansas City) — in person. Epigraph is a 3D commerce and visualization company. We don’t just make “pretty pictures”—we build interactive product experiences, virtual photography, animation, and architectural visualization that help premium brands and developers sell. This is a farmer role (existing + previously engaged accounts). Not net-new logo acquisition. What you own Long-term client relationship, sentiment, and continuity Renewals for subscription-based / recurring work Relationship-level escalation when delivery gets messy What you do NOT own Day-to-day project management Task lists, timelines, asset wrangling, production standups (Project Management owns execution; you own the commercial and relationship outcomes.) What success looks like (first 90 days) Earn trust with key stakeholders across your portfolio Establish a cadence: kickoffs, mid-project pulse checks, continuity conversations Build an expansion pipeline and advance opportunities to proposal/close Demonstrate strong judgment on boundaries (strategic ownership without becoming the PM) Compensation Base salary: $70,000–$85,000 (depending on experience) Variable compensation: tied to retention + expansion outcomes How to apply (email only — no form) Email caleb@epigraph.us with: Resume (PDF) A short cover letter (200–400 words) Answers to these 3 questions (max 150 words each): Expansion ownership: describe one expansion/renewal win and your role. Boundary judgment: project is slipping—what do you do in the first 48 hours (what you own vs PM owns)? Pushback: example of a scope/timeline/budget pushback and outcome. If you know someone in Kansas City with agency account leadership or SaaS client success experience (and real expansion instincts), please share. #J-18808-Ljbffr