Account Manager

As an Account Manager, you will work collaboratively with internal project management teams to ensure the successful completion of a project from start to finish. You will serve as the main point of contact between the client, The Collective and/or other parties to manage timely delivery of customer requests. Collaborate with Account Management and Sales teams to deliver excellent projects and customer service.

Some key functions of this role will be:

• Provide furniture pricing and quotes to clients in a timely and professional manner
• Work alongside design team to create furniture packages (Thought starters, look and feel etc.)
• Attend client meetings with appropriate team members
• Responsible for the project/account team performance
• Program and manage large complex projects with multiple vendors, locations and stakeholders
• Perform on-site field measurements and surveys
• Manage a project calendar and deliverables for each client to ensure timely project success
• Provide complete information to Account Coordinators to place furniture orders
• Monitor projects for success
• Participate in product training and education
• Attend project interviews
• Responsible for growing key account and industry relationships (A&D, CM, GC etc.)
• Partner with internal team to prepare budget, bids and proposals
• Provide a high level of overall customer service

Minimum Qualifications:

• 3-5 years in Project Management; experience in the contract furniture industry preferred
• Bachelor’s Degree or equivalent work industry experience
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to manage multiple tasks and projects simultaneously
• Problem solver, creative thinker, and a “roll up your sleeves” attitude to dive into projects with multiple obstacles and stakeholders
• Working knowledge of interior construction, commercial furniture, facilities management, or furniture manufacturing
• Interior design background a plus
• Ability to assemble a polished quote for a client with pricing from multiple manufacturers
• Ability to read and interpret floor plans
• Prior furniture dealer experience
• Understanding of the complexities and sophistication of the commercial furniture industry