Experience Ambassador
Cushman & Wakefield | The Lund Company, Omaha, NE, United States
Experience Ambassador
As a member of the Catalyst Omaha team, you will serve as a brand ambassador providing exceptional front desk and administrative support for this collaborative, Class A office building with event space, ensuring a professional and welcoming environment for tenants, guests, and event attendees. The Experience Ambassador will serve as the first point of contact, managing daily operations with efficiency and courtesy, while assisting with building operations and event coordination while maintaining high standards of service to reflect the building's prestigious reputation. Primary Responsibilities: Uphold the company's vision and values while adhering to all company guidelines and procedures. Serve as the primary point of contact at the Catalyst Omaha front desk, greeting and assisting tenants, visitors, and event attendees with professionalism and warmth. Answer and direct phone calls, emails, and other communications in a timely and courteous manner. Manage visitor check-in procedures, security protocols, and building access. Support meeting room and event space reservations, including basic setup and logistical coordination as needed. Receive and distribute deliveries, notifying recipients upon arrival. Provide administrative support including scheduling, supply inventory management, and general clerical tasks. Maintain the reception area, conference rooms, and shared spaces in a clean, organized, and professional condition. Collaborate with the Community Manager, Facility Manager, Special Events & Marketing Coordinator, vendors, and event planners to ensure a seamless tenant and guest experience. Assist with events and special projects, as assigned. Identify opportunities to improve front desk processes and overall guest experience. Cross-train with team members to ensure continuity of operations. Maintain regular and reliable attendance. Perform other duties as assigned. Qualifications: High School Diploma required. Some secondary education preferred in administrative services, business, real estate, management or related field. Minimum one (1) year of relevant front desk, administrative, hospitality, or customer service experience. Interest in or familiarity with Omaha's entrepreneurial community and events encouraged. Reliable transportation required. Must possess both a valid driver's license and a driving record acceptable to The Lund Company's excess liability insurance carrier. Knowledge, Skills, and Abilities (KSAs): Proficiency in Microsoft Office including Word, Excel and Outlook required. Experience with CRM or event management software preferred. Social media familiarity preferred. General office equipment proficiency (copiers, scanners, telephones with voicemail) Prior front desk or comparable customer service experience preferred. Strong interpersonal and customer service skills with the ability to communicate clearly and professionally in person, by phone, and via email. High attention to detail and strong organizational skills. Ability to build positive working relationships with tenants, visitors, vendors, and team members. Self-starter who takes initiative and follows through on tasks. Sound judgment and problem-solving skills, including the ability to gather information and respond thoughtfully to situations. Ability to remain professional, calm, and effective in a fast-paced environment. Demonstrated reliability, accountability, and professionalism.
As a member of the Catalyst Omaha team, you will serve as a brand ambassador providing exceptional front desk and administrative support for this collaborative, Class A office building with event space, ensuring a professional and welcoming environment for tenants, guests, and event attendees. The Experience Ambassador will serve as the first point of contact, managing daily operations with efficiency and courtesy, while assisting with building operations and event coordination while maintaining high standards of service to reflect the building's prestigious reputation. Primary Responsibilities: Uphold the company's vision and values while adhering to all company guidelines and procedures. Serve as the primary point of contact at the Catalyst Omaha front desk, greeting and assisting tenants, visitors, and event attendees with professionalism and warmth. Answer and direct phone calls, emails, and other communications in a timely and courteous manner. Manage visitor check-in procedures, security protocols, and building access. Support meeting room and event space reservations, including basic setup and logistical coordination as needed. Receive and distribute deliveries, notifying recipients upon arrival. Provide administrative support including scheduling, supply inventory management, and general clerical tasks. Maintain the reception area, conference rooms, and shared spaces in a clean, organized, and professional condition. Collaborate with the Community Manager, Facility Manager, Special Events & Marketing Coordinator, vendors, and event planners to ensure a seamless tenant and guest experience. Assist with events and special projects, as assigned. Identify opportunities to improve front desk processes and overall guest experience. Cross-train with team members to ensure continuity of operations. Maintain regular and reliable attendance. Perform other duties as assigned. Qualifications: High School Diploma required. Some secondary education preferred in administrative services, business, real estate, management or related field. Minimum one (1) year of relevant front desk, administrative, hospitality, or customer service experience. Interest in or familiarity with Omaha's entrepreneurial community and events encouraged. Reliable transportation required. Must possess both a valid driver's license and a driving record acceptable to The Lund Company's excess liability insurance carrier. Knowledge, Skills, and Abilities (KSAs): Proficiency in Microsoft Office including Word, Excel and Outlook required. Experience with CRM or event management software preferred. Social media familiarity preferred. General office equipment proficiency (copiers, scanners, telephones with voicemail) Prior front desk or comparable customer service experience preferred. Strong interpersonal and customer service skills with the ability to communicate clearly and professionally in person, by phone, and via email. High attention to detail and strong organizational skills. Ability to build positive working relationships with tenants, visitors, vendors, and team members. Self-starter who takes initiative and follows through on tasks. Sound judgment and problem-solving skills, including the ability to gather information and respond thoughtfully to situations. Ability to remain professional, calm, and effective in a fast-paced environment. Demonstrated reliability, accountability, and professionalism.