IT Service Desk Analyst 12 month FTC
NaSPA, Inc., San Francisco, CA, United States
IT Service Desk Analyst - Savings (12-month FTC)
Location:
Head Office, London
Hours:
Monday to Friday, 9:00am-5:30pm
Working Pattern:
On-site
Reports to:
Service Desk Team Lead
Department:
IT and Operations - Service Management
About the Role We\'re looking for a proactive and technically capable
Service Desk Analyst
to join our Clients IT Service Desk team. As the first point of contact for IT support, you\'ll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users in our London. This is a hands-on where you\'ll support critical applications and collaborate with internal teams and external vendors.
Key Responsibilities
Resolve first-line technical issues and service requests in line with SLAs
Provide third-party support for applications
Log and manage tickets across phone, email, and walk-up channels
Build and configure desktops, laptops, and mobile devices
Support new joiners, movers, and leavers with account setup and access changes
Maintain audit logs and provide evidence for service management controls
Create and update SOPs and knowledge base articles
Track hardware movements and maintain asset records
Raise security awareness and identify risks
Collaborate with internal teams and external vendors to deliver excellent outcomes
What We\'re Looking For
Experience in a service desk or IT support role
Experienced in providing third-party support for critical applications, coordinating with external vendors to manage incidents, changes and problem records
Strong understanding of Microsoft 365, Active Directory, and desktop deployment
Experience working within an Azure environment
Familiarity with ITIL processes and audit controls
Excellent communication and stakeholder management skills
A customer-focused mindset with strong problem-solving skills
Technical aptitude and a willingness to learn and grow
Certifications such as ITIL v4 Foundation or CompTIA A+ are a plus
If you\'re ready to take ownership of IT support and thrive in a dynamic, multi-site environment, we\'d love to hear from you.
#J-18808-Ljbffr
Location:
Head Office, London
Hours:
Monday to Friday, 9:00am-5:30pm
Working Pattern:
On-site
Reports to:
Service Desk Team Lead
Department:
IT and Operations - Service Management
About the Role We\'re looking for a proactive and technically capable
Service Desk Analyst
to join our Clients IT Service Desk team. As the first point of contact for IT support, you\'ll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users in our London. This is a hands-on where you\'ll support critical applications and collaborate with internal teams and external vendors.
Key Responsibilities
Resolve first-line technical issues and service requests in line with SLAs
Provide third-party support for applications
Log and manage tickets across phone, email, and walk-up channels
Build and configure desktops, laptops, and mobile devices
Support new joiners, movers, and leavers with account setup and access changes
Maintain audit logs and provide evidence for service management controls
Create and update SOPs and knowledge base articles
Track hardware movements and maintain asset records
Raise security awareness and identify risks
Collaborate with internal teams and external vendors to deliver excellent outcomes
What We\'re Looking For
Experience in a service desk or IT support role
Experienced in providing third-party support for critical applications, coordinating with external vendors to manage incidents, changes and problem records
Strong understanding of Microsoft 365, Active Directory, and desktop deployment
Experience working within an Azure environment
Familiarity with ITIL processes and audit controls
Excellent communication and stakeholder management skills
A customer-focused mindset with strong problem-solving skills
Technical aptitude and a willingness to learn and grow
Certifications such as ITIL v4 Foundation or CompTIA A+ are a plus
If you\'re ready to take ownership of IT support and thrive in a dynamic, multi-site environment, we\'d love to hear from you.
#J-18808-Ljbffr