Property Claims Representative- Countryway
Virginia Farm Bureau Federation, Virginia, MN, United States
Overview
Property Claims Representative
— Make a Real Difference for Policyholders When It Matters Most COUNTRYWAY INSURANCE Property Claims Representative
— Make a Real Difference for Policyholders When It Matters Most At Countryway Insurance — a proud member of the Virginia Farm Bureau family of companies — we've been protecting what matters most to our policyholders for decades. We're looking for a skilled and compassionate Property Claims Representative to join our Richmond team and be the trusted guide our customers turn to when life gets difficult. If you're a detail-oriented claims professional who thrives on solving problems, communicating clearly, and delivering fair resolutions — this role was built for you. Location:
Richmond, VA — West Creek Campus Schedule:
Mon–Fri, 8:00 AM – 4:30 PM Type:
Full-Time, Salaried with Benefits Hours:
37.5-Hour Work Week
Responsibilities
As a PCR, you'll be the linchpin of our claims operation — investigating losses, evaluating damage, and guiding policyholders toward prompt and fair resolution. Your day-to-day will include:
Investigate and settle all assigned property damage and liability claims with accuracy and care
Evaluate claims using photos, measurements, Xactimate estimating, and virtual inspection methods
Communicate proactively with policyholders, agents, and internal teams throughout the claims process
Assign claims to Independent Adjusters as appropriate and manage those relationships
Respond promptly to complaints and ensure compliance with the Unfair Claim Settlement Practices Act
Advise the Underwriting Department on poor risk exposures identified during claims
Maintain thorough, timely documentation and reporting on all claim files
Mentor and support fellow claims team members as needed
Qualifications Required Qualifications:
College degree or equivalent professional experience in insurance claims
Prior experience handling property insurance claims
Proficiency in Xactimate estimating software
Strong working knowledge of building components and construction
Ability to write estimates using virtual inspection techniques
Excellent written and verbal communication skills
Strong organizational skills and the ability to manage a high-volume caseload
Demonstrated customer service excellence and claims investigation ability
Preferred Qualifications:
5+ years of property claims experience
Deep knowledge of insurance contract language and coverage interpretation
Why You’ll Love Working Here Benefits
Medical and dental insurance available on Day 1 — no waiting period
Generous 401(k) with meaningful employer contributions
Excellent Paid Time Off (PTO) plan
Paid training and continuing education reimbursement
Ongoing career development and role support
A Monday–Friday schedule that respects your time — 37.5 hours per week, no weekends
About Countryway & Virginia Farm Bureau Countryway Insurance is part of the Virginia Farm Bureau Companies — a statewide organization with deep roots in Virginia's agricultural and rural communities. We're mission-driven, member-focused, and proud to support the people and places that make Virginia home. Join a team where your work has real impact.
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, sexual orientation, or veteran status.
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Property Claims Representative
— Make a Real Difference for Policyholders When It Matters Most COUNTRYWAY INSURANCE Property Claims Representative
— Make a Real Difference for Policyholders When It Matters Most At Countryway Insurance — a proud member of the Virginia Farm Bureau family of companies — we've been protecting what matters most to our policyholders for decades. We're looking for a skilled and compassionate Property Claims Representative to join our Richmond team and be the trusted guide our customers turn to when life gets difficult. If you're a detail-oriented claims professional who thrives on solving problems, communicating clearly, and delivering fair resolutions — this role was built for you. Location:
Richmond, VA — West Creek Campus Schedule:
Mon–Fri, 8:00 AM – 4:30 PM Type:
Full-Time, Salaried with Benefits Hours:
37.5-Hour Work Week
Responsibilities
As a PCR, you'll be the linchpin of our claims operation — investigating losses, evaluating damage, and guiding policyholders toward prompt and fair resolution. Your day-to-day will include:
Investigate and settle all assigned property damage and liability claims with accuracy and care
Evaluate claims using photos, measurements, Xactimate estimating, and virtual inspection methods
Communicate proactively with policyholders, agents, and internal teams throughout the claims process
Assign claims to Independent Adjusters as appropriate and manage those relationships
Respond promptly to complaints and ensure compliance with the Unfair Claim Settlement Practices Act
Advise the Underwriting Department on poor risk exposures identified during claims
Maintain thorough, timely documentation and reporting on all claim files
Mentor and support fellow claims team members as needed
Qualifications Required Qualifications:
College degree or equivalent professional experience in insurance claims
Prior experience handling property insurance claims
Proficiency in Xactimate estimating software
Strong working knowledge of building components and construction
Ability to write estimates using virtual inspection techniques
Excellent written and verbal communication skills
Strong organizational skills and the ability to manage a high-volume caseload
Demonstrated customer service excellence and claims investigation ability
Preferred Qualifications:
5+ years of property claims experience
Deep knowledge of insurance contract language and coverage interpretation
Why You’ll Love Working Here Benefits
Medical and dental insurance available on Day 1 — no waiting period
Generous 401(k) with meaningful employer contributions
Excellent Paid Time Off (PTO) plan
Paid training and continuing education reimbursement
Ongoing career development and role support
A Monday–Friday schedule that respects your time — 37.5 hours per week, no weekends
About Countryway & Virginia Farm Bureau Countryway Insurance is part of the Virginia Farm Bureau Companies — a statewide organization with deep roots in Virginia's agricultural and rural communities. We're mission-driven, member-focused, and proud to support the people and places that make Virginia home. Join a team where your work has real impact.
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, sexual orientation, or veteran status.
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