Property Claims Representative- Countryway
Countryway Insurance Co., Richmond, VA, United States
Property Claims Representative- Countryway
Location:
Goochland, VA Company: COUNTRYWAY INSURANCE Property Claims Representative Make a Real Difference for Policyholders When It Matters Most At Countryway Insurance — a proud member of the Virginia Farm Bureau family of companies — we've been protecting what matters most to our policyholders for decades. We're looking for a skilled and compassionate Property Claims Representative to join our Richmond team and be the trusted guide our customers turn to when life gets difficult. If you're a detail-oriented claims professional who thrives on solving problems, communicating clearly, and delivering fair resolutions — this role was built for you. Schedule:
Mon–Fri, 8:00 AM – 4:30 PM Type:
Full-Time, Salaried with Benefits Hours:
37.5-Hour Work Week WHAT YOU'LL DO
As a PCR, you'll be the linchpin of our claims operation — investigating losses, evaluating damage, and guiding policyholders toward prompt and fair resolution. Your day-to-day will include: Investigate and settle all assigned property damage and liability claims with accuracy and care Evaluate claims using photos, measurements, Xactimate estimating, and virtual inspection methods Communicate proactively with policyholders, agents, and internal teams throughout the claims process Assign claims to Independent Adjusters as appropriate and manage those relationships Respond promptly to complaints and ensure compliance with the Unfair Claim Settlement Practices Act Advise the Underwriting Department on poor risk exposures identified during claims Maintain thorough, timely documentation and reporting on all claim files Mentor and support fellow claims team members as needed WHAT YOU BRING
Required Qualifications: College degree or equivalent professional experience in insurance claims Prior experience handling property insurance claims Strong working knowledge of building components and construction Ability to write estimates using virtual inspection techniques Excellent written and verbal communication skills Strong organizational skills and the ability to manage a high-volume caseload Demonstrated customer service excellence and claims investigation ability Preferred Qualifications: 5+ years of property claims experience Deep knowledge of insurance contract language and coverage interpretation WHY YOU'LL LOVE WORKING HERE
We believe that people who are well cared for do their best work. At Virginia Farm Bureau, you'll find a supportive culture, room to grow, and a benefits package that truly delivers: Medical and dental insurance available on Day 1 — no waiting period Generous 401(k) with meaningful employer contributions Paid training and continuing education reimbursement Ongoing career development and role support A Monday–Friday schedule that respects your time — 37.5 hours per week, no weekends ABOUT COUNTRYWAY & VIRGINIA FARM BUREAU
Countryway Insurance is part of the Virginia Farm Bureau Companies — a statewide organization with deep roots in Virginia's agricultural and rural communities. We're mission-driven, member-focused, and proud to support the people and places that make Virginia home. Join a team where your work has real impact. Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, sexual orientation, or veteran status.
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Location:
Goochland, VA Company: COUNTRYWAY INSURANCE Property Claims Representative Make a Real Difference for Policyholders When It Matters Most At Countryway Insurance — a proud member of the Virginia Farm Bureau family of companies — we've been protecting what matters most to our policyholders for decades. We're looking for a skilled and compassionate Property Claims Representative to join our Richmond team and be the trusted guide our customers turn to when life gets difficult. If you're a detail-oriented claims professional who thrives on solving problems, communicating clearly, and delivering fair resolutions — this role was built for you. Schedule:
Mon–Fri, 8:00 AM – 4:30 PM Type:
Full-Time, Salaried with Benefits Hours:
37.5-Hour Work Week WHAT YOU'LL DO
As a PCR, you'll be the linchpin of our claims operation — investigating losses, evaluating damage, and guiding policyholders toward prompt and fair resolution. Your day-to-day will include: Investigate and settle all assigned property damage and liability claims with accuracy and care Evaluate claims using photos, measurements, Xactimate estimating, and virtual inspection methods Communicate proactively with policyholders, agents, and internal teams throughout the claims process Assign claims to Independent Adjusters as appropriate and manage those relationships Respond promptly to complaints and ensure compliance with the Unfair Claim Settlement Practices Act Advise the Underwriting Department on poor risk exposures identified during claims Maintain thorough, timely documentation and reporting on all claim files Mentor and support fellow claims team members as needed WHAT YOU BRING
Required Qualifications: College degree or equivalent professional experience in insurance claims Prior experience handling property insurance claims Strong working knowledge of building components and construction Ability to write estimates using virtual inspection techniques Excellent written and verbal communication skills Strong organizational skills and the ability to manage a high-volume caseload Demonstrated customer service excellence and claims investigation ability Preferred Qualifications: 5+ years of property claims experience Deep knowledge of insurance contract language and coverage interpretation WHY YOU'LL LOVE WORKING HERE
We believe that people who are well cared for do their best work. At Virginia Farm Bureau, you'll find a supportive culture, room to grow, and a benefits package that truly delivers: Medical and dental insurance available on Day 1 — no waiting period Generous 401(k) with meaningful employer contributions Paid training and continuing education reimbursement Ongoing career development and role support A Monday–Friday schedule that respects your time — 37.5 hours per week, no weekends ABOUT COUNTRYWAY & VIRGINIA FARM BUREAU
Countryway Insurance is part of the Virginia Farm Bureau Companies — a statewide organization with deep roots in Virginia's agricultural and rural communities. We're mission-driven, member-focused, and proud to support the people and places that make Virginia home. Join a team where your work has real impact. Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, sexual orientation, or veteran status.
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