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Remote E-commerce Customer Experience Specialist

Peak Support, Cambridge, MA, United States


A leading business process outsourcing firm is seeking a Tier I E-commerce Customer Experience Representative to provide essential support during busy academic seasons. The role involves engaging with customers through various channels, resolving standard issues, and maintaining detailed records. Candidates must possess strong emotional intelligence, data entry skills, and the ability to thrive in a remote, structured setting. This position offers the flexibility of remote work while ensuring a positive and performance-driven culture. #J-18808-Ljbffr