Service Desk Analyst
LHH Recruitment Solutions, St Louis, MO, United States
LHH Recruitment Solutions is seeking a
Service Desk Analyst
in
St. Louis, MO.
This role serves as the first point of contact for end ? user technical support, providing timely and professional assistance for hardware, software, and access ? related issues. This role is responsible for troubleshooting incidents, documenting resolutions, and escalating complex issues while delivering a high level of customer service in a fast ? paced environment.
Title:
Service Desk Analyst Type:
Direct Hire/Permanent Location:
St. Louis, MO
Compensation will vary depending on experience: Tier 1: $40,000 - $50,000 Tier 2: $50,000 - $60,000 Tier 3: $60,000 - $70,000 Benefits:
Health/Dental/Vision/401(k)/PTO/Holidays
Key Responsibilities
Serve as first ? line support for end users via phone, email, chat, and ticketing systems Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues Manage user accounts, passwords, and access using Active Directory and related tools Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Document incidents, resolutions, and workflows accurately within the ticketing system Prioritize and escalate tickets based on severity, impact, and SLA requirements Provide remote and occasional onsite support for desktops, laptops, printers, and peripherals Assist with new user onboarding, offboarding, and equipment setup Communicate clearly with users regarding issue status and resolution timelines Follow ITIL ? based service management processes and best practices
Required Qualifications
1-3+ years of experience in a Service Desk, Help Desk, or IT Support role Strong troubleshooting skills across Windows and/or macOS environments Experience working with ticketing systems (ServiceNow, Jira, Freshservice, etc.) Working knowledge of Active Directory and user account administration Familiarity with Microsoft 365 and basic networking concepts Excellent customer service, communication, and documentation skills Technical troubleshooting & problem resolution Incident management & ticket prioritization End ? user communication & customer service Time management & multitasking Documentation & attention to detail
Pay Details:
$50,000.00 to $70,000.00 per year
Search managed by:
Amanda Bellson
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Service Desk Analyst
in
St. Louis, MO.
This role serves as the first point of contact for end ? user technical support, providing timely and professional assistance for hardware, software, and access ? related issues. This role is responsible for troubleshooting incidents, documenting resolutions, and escalating complex issues while delivering a high level of customer service in a fast ? paced environment.
Title:
Service Desk Analyst Type:
Direct Hire/Permanent Location:
St. Louis, MO
Compensation will vary depending on experience: Tier 1: $40,000 - $50,000 Tier 2: $50,000 - $60,000 Tier 3: $60,000 - $70,000 Benefits:
Health/Dental/Vision/401(k)/PTO/Holidays
Key Responsibilities
Serve as first ? line support for end users via phone, email, chat, and ticketing systems Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues Manage user accounts, passwords, and access using Active Directory and related tools Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Document incidents, resolutions, and workflows accurately within the ticketing system Prioritize and escalate tickets based on severity, impact, and SLA requirements Provide remote and occasional onsite support for desktops, laptops, printers, and peripherals Assist with new user onboarding, offboarding, and equipment setup Communicate clearly with users regarding issue status and resolution timelines Follow ITIL ? based service management processes and best practices
Required Qualifications
1-3+ years of experience in a Service Desk, Help Desk, or IT Support role Strong troubleshooting skills across Windows and/or macOS environments Experience working with ticketing systems (ServiceNow, Jira, Freshservice, etc.) Working knowledge of Active Directory and user account administration Familiarity with Microsoft 365 and basic networking concepts Excellent customer service, communication, and documentation skills Technical troubleshooting & problem resolution Incident management & ticket prioritization End ? user communication & customer service Time management & multitasking Documentation & attention to detail
Pay Details:
$50,000.00 to $70,000.00 per year
Search managed by:
Amanda Bellson
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.