Collections Specialist
Robert Half, Houston, TX, United States
Description We are looking for a detail-oriented Collections Specialist to join our team in Houston, Texas. In this long-term contract position, you will play a key role in managing past-due accounts, ensuring timely payments, and maintaining strong relationships with clients. This opportunity is ideal for candidates with strong B2B collections experience and excellent communication skills.
Responsibilities:
- Manage an assigned portfolio of past-due accounts by conducting outreach, securing payment commitments, and documenting all actions to reduce aging and improve cash recovery.
- Utilize standardized call models to engage clients, providing clear updates on account statuses and next steps.
- Identify and document invoice-level disputes, promptly routing them to appropriate teams for resolution while tracking their status.
- Enforce payment terms for undisputed balances by securing payments, promises to pay, or approved arrangements, and escalating accounts as needed.
- Monitor payment commitments and promptly follow up on missed agreements to ensure compliance with established policies.
- Maintain accurate, real-time account notes in systems such as ConnectWise and NetSuite to support reporting and escalation processes.
- Achieve individual performance metrics, including call activity targets, promise-to-pay rates, dollars collected, and aging reductions.
- Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address disputes and ensure risk visibility.
- Participate in coaching sessions and performance reviews to continuously improve effectiveness and meet organizational goals. Requirements - At least 5 years of experience in B2B collections within a structured environment.
- Proven ability to handle high-volume outbound calls and work in automated call queues.
- Familiarity with systems such as NetSuite and ConnectWise is preferred.
- Solid understanding of contract-based billing and recurring services.
- Knowledge of relevant state and federal collection regulations.
- Strong communication skills with the ability to manage difficult payment discussions while maintaining client relationships.
- Detail-oriented with excellent documentation skills and the ability to operate effectively in performance-driven environments.
- Adaptability to process changes and evolving strategies in collections.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app)
and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms)
and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
Responsibilities:
- Manage an assigned portfolio of past-due accounts by conducting outreach, securing payment commitments, and documenting all actions to reduce aging and improve cash recovery.
- Utilize standardized call models to engage clients, providing clear updates on account statuses and next steps.
- Identify and document invoice-level disputes, promptly routing them to appropriate teams for resolution while tracking their status.
- Enforce payment terms for undisputed balances by securing payments, promises to pay, or approved arrangements, and escalating accounts as needed.
- Monitor payment commitments and promptly follow up on missed agreements to ensure compliance with established policies.
- Maintain accurate, real-time account notes in systems such as ConnectWise and NetSuite to support reporting and escalation processes.
- Achieve individual performance metrics, including call activity targets, promise-to-pay rates, dollars collected, and aging reductions.
- Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address disputes and ensure risk visibility.
- Participate in coaching sessions and performance reviews to continuously improve effectiveness and meet organizational goals. Requirements - At least 5 years of experience in B2B collections within a structured environment.
- Proven ability to handle high-volume outbound calls and work in automated call queues.
- Familiarity with systems such as NetSuite and ConnectWise is preferred.
- Solid understanding of contract-based billing and recurring services.
- Knowledge of relevant state and federal collection regulations.
- Strong communication skills with the ability to manage difficult payment discussions while maintaining client relationships.
- Detail-oriented with excellent documentation skills and the ability to operate effectively in performance-driven environments.
- Adaptability to process changes and evolving strategies in collections.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app)
and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms)
and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .