Sales Engineer

Overview

TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership‑first model to help institutions champion well-being with clarity, accountability, and real‑world impact. Through a seamless, easy‑to‑access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on‑demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self‑guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

The Role

TimelyCare is seeking a Sales Engineer that serves as the bridge between business needs and technical execution—translating institutional challenges into elegant, scalable solutions on our proprietary telehealth platform. This role demands a strategic thinker with a deep understanding of healthcare technology, higher education environments, and integrated service delivery.

Location

This is a remote position. Reviewing candidates across the country.

Solution Design & Architecture

• Lead the design of end-to-end technical solutions for new client integrations, platform enhancements, and service expansions.
• Ensure proposed architectures align with scalability, security, compliance (HIPAA, FERPA), and performance requirements.
• Leverage deep understanding of cloud infrastructure, APIs, and system interoperability to support seamless service delivery.

Stakeholder Engagement

• Partner with higher education clients to gather requirements, identify needs, and translate them into technical specifications.
• Collaborate with internal teams to ensure solutions meet both business objectives and user experience expectations.
• Act as the subject matter expert in client discussions, product roadmap planning, and RFP responses.

Implementation & Oversight

• Work closely with engineering teams to ensure architecture is implemented as designed, troubleshooting as needed.
• Develop and maintain documentation, diagrams, and playbooks for solution designs and integration patterns.
• Monitor solution performance and proactively identify opportunities for optimization.

Innovation & Continuous Improvement

• Stay ahead of emerging trends in telehealth, higher ed technology, and healthcare interoperability standards.
• Recommend improvements to processes, tools, and frameworks that enhance delivery speed and quality.

What You Bring

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• 5+ years in a Sales Engineer or similar role, preferably in healthcare technology, telehealth, or higher education technology.
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and SaaS architecture.
• Experience with API integrations, microservices, and enterprise-level system design.
• Knowledge of security and compliance frameworks (HIPAA, FERPA, SOC 2).
• Exceptional communication skills—able to explain technical concepts to non-technical stakeholders.
• Strong problem‑solving ability and analytical mindset.
• Demonstrated ability to work in fast‑paced, mission‑driven environments.

Preferred

• Experience working with EHR/EMR systems or telehealth platforms.
• Familiarity with higher education administrative systems (e.g., SIS, LMS).
• Master’s degree in Business or related field.

Benefits + Perks

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

The salary for this opportunity is $120,000-$125,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.

TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

#J-18808-Ljbffr