Director, IT Vendor Liaison

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce and embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Job Description Summary

The Director, Vendor Liaison is a strategic leader responsible for overseeing the lifecycle of IT third‑party technology vendors, ensuring alignment with Enterprise Technology goals, optimizing vendor performance, and mitigating risk. This role partners closely with IT leaders, procurement, finance, risk, and legal teams to drive value, innovation, and compliance across the vendor ecosystem.

What You Will Do

Strategic Vendor Oversight

• Develop and execute the technology‑wide vendor management strategy for IT services, software, infrastructure, and outsourcing.
• Establish governance frameworks for vendor selection, onboarding, performance monitoring, and offboarding in partnership with global risk and strategic sourcing teams.

Performance & Relationship Management

• Lead vendor scorecard development and quarterly business reviews to ensure service delivery, SLAs, and KPIs are met.
• Partner across enterprise functions to ensure performance and governance frameworks support organizational guiderails and goals.
• Foster strategic partnerships with key vendors to drive innovation, cost savings, and continuous improvement.
• Act as a point of escalation to resolve vendor disputes and support issue resolution.

Contract & Financial Management

• Collaborate with procurement and legal to negotiate contracts, renewals, and amendments.
• Monitor and forecast vendor spend and identify cost optimization opportunities.
• Support IT teams in defining objective terms and expectations for vendors that align execution with expected outcomes.

Risk & Compliance

• Ensure vendors comply with regulatory, cybersecurity, and data privacy requirements.
• Conduct risk assessments and implement mitigation plans for critical vendor relationships in alignment with third‑party risk management.

Cross‑Functional Partnership and Leadership

• Partner across enterprise functions to enforce global standards and expectations while representing Enterprise Technology in processes and ways of working.
• Partner with IT service owners, finance, and business stakeholders to align vendor pool and capabilities with technology roadmaps.
• Lead vendor‑related transformation initiatives, including outsourcing transitions and vendor consolidation.

Qualifications

• Bachelor’s degree in business administration, operations management, or applicable field, or equivalent experience.
• 10+ years of relevant experience, including five years working directly with vendors.
• Thorough knowledge of vendor management best practices and industry trends.
• Ability to effectively communicate orally and in writing to a broad audience.
• Project management, organization, and prioritization skills to handle multiple projects.
• Decision‑making and problem‑solving skills.

Preferred Qualifications

• Direct experience in vendor management, IT sourcing, or technology procurement.
• Proven leadership in managing complex vendor ecosystems within large‑scale IT environments.
• Strong negotiation, financial acumen, and contract management skills.
• Familiarity with ITIL, COBIT, or other IT governance frameworks.
• Experience with TBM (Technology Business Management) principles is a plus.
• Executive presence with strong communication and stakeholder engagement skills.
• Analytical mindset with a focus on data‑driven decision‑making.
• Ability to navigate ambiguity and drive strategic outcomes in a fast‑paced environment.
• Extensive knowledge of accounting functions (e.g., reporting, investments, insurance products), technology, or operations, depending on governance support role.

Working Conditions

• Hybrid Office Environment
• Moderate Travel 10–25%

Compensation

• The salary for this position generally ranges between $156,000 – $178,000 annually. Salary may vary above or below the stated amount based on qualifications, experience, geography, work location designation, and operational needs.
• Eligibility for an annual bonus based on the Company Bonus Plan/Individual Performance; at the Company’s discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, Denver). Relocation assistance will not be provided for this position.

Disclaimer

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

Notice of Scam

Beware of fake job offers! We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:

• We will never request personal information such as ID or payment for equipment upfront.
• Official offers are sent via DocuSign following a verbal offer—not through text or email.

Benefits

• Competitive Pay
• Bonus for Eligible Employees
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical, Dental, Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Paid Time Off starting at 160 hours annually for first‑year employees.
• Ten paid holidays per year.
• Holistic wellness program including Wellness Coaching and Reward Dollars.
• Parental Leave – fifteen days paid.
• Adoption Assistance
• Employee Assistance Program
• Back‑Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups and Inclusion & Diversity Programs
• Employee Recognition and Referral Bonus Programs

Equal Opportunity Employer

Transamerica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

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