Operations POD Lead - De Pere, WI
WEL Companies, De Pere, WI, United States
Operations POD Lead - De Pere, WI
Position Type: Full Time Job Shift: 1st Shift Category: Operations Description
The POD Lead
Fleet Operations is responsible for the end-to-end performance, profitability, and compliance of their assigned POD. This role serves as the primary operational leader and planning point of contact for the POD, driving revenue per truck, asset utilization, service performance, and driver retention. The POD Lead owns execution across planning, payroll accuracy, compliance oversight, maintenance routing, and driver performance management. This role provides leadership to POD support staff and is accountable for ensuring daily operational discipline, proactive problem resolution, and continuous performance improvement aligned with WEL's pillars of Safety, Service, Revenue, and Retention. Essential Functions
Serve as the primary point of contact (POC) for POD and operational execution. Oversee all POD planning, pre-planning, and re-planning activities to optimize revenue per truck and utility. Ensure the daily hand-off communications are being done to ensure continuity across shifts. Manage phone queue coverage and escalation flow within the POD. Take ownership of driver escalations from POD support staff and ensure timely resolution. Performance & KPI Accountability
Own POD KPIs including Revenue per Truck, Utility, On-Time Pickup, Trailer PM compliance (under 120%), and overall service metrics. Analyze operational data and reports to optimize driver schedules, fuel efficiency, and fleet performance. Monitor and track driver performance and address gaps through coaching and action planning. Improve asset utilization and eliminate inefficiencies impacting profitability. Maintain and review LTL scorecard performance metrics. Track NN Days and ensure corrective action plans are implemented as needed. Driver Management & Payroll Oversight
Manage driver payroll and X-Pay processes for accuracy and timeliness. Ensure Requested Days Off (RDOs) and home time commitments are met. Provide ELD training and support when needed. Review PTAs for accuracy and compliance. Service Execution & Fleet Coordination
Monitor fleet movement and proactively communicate late plans or service risks. Own resolution of Bubble List call-outs and ensure corrective planning actions. Coordinate swaps, recoveries, and service adjustments as necessary. Provide turn-by-turn routing support to drivers as needed. Maintain Situation Board accuracy and operational visibility. Conduct and ensure completion of check calls. Compliance & Risk Management
Ensure compliance with company policies, DOT regulations, and safety standards. Oversee fuel compliance monitoring and corrective actions. Manage compliance-related tasks including registrations, IFTA renewals, random selections, and Luma eNuggets tracking. Leadership Expectations
Demonstrate an entrepreneurial mindset and ownership mentality within the POD structure. Drive accountability, urgency, and problem-solving within the team. Foster a culture aligned with Safety, Service, Revenue, and Retention. Lead by example in communication, professionalism, and operational discipline. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Qualifications
Skills & Abilities Education: High School Diploma or equivalent; required Associate degree (Logistics, Business Management, or relatable field); preferred Experience: 3 plus years of experience in the transportation industry required Must have Driver Manager or Fleet Manager experience for this role. AS400 experience; a plus Computer Skills: Knowledge of Microsoft Office software products and Windows. Ability to learn and use proprietary software. Advanced keyboarding skills. Essential Skills: Excellent oral and verbal communication skills. Experience working in a team environment. Strong attention to detail. Physical Demands N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Lift/Carry
Push/Pull
Stand
Walk
Sit
Manually Manipulate
Reach Outward
Reach Above Shoulder
Climb
Crawl
Squat or Kneel
Bend
Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - normal
Work Environment An office environment in a controlled atmosphere building WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Position Type: Full Time Job Shift: 1st Shift Category: Operations Description
The POD Lead
Fleet Operations is responsible for the end-to-end performance, profitability, and compliance of their assigned POD. This role serves as the primary operational leader and planning point of contact for the POD, driving revenue per truck, asset utilization, service performance, and driver retention. The POD Lead owns execution across planning, payroll accuracy, compliance oversight, maintenance routing, and driver performance management. This role provides leadership to POD support staff and is accountable for ensuring daily operational discipline, proactive problem resolution, and continuous performance improvement aligned with WEL's pillars of Safety, Service, Revenue, and Retention. Essential Functions
Serve as the primary point of contact (POC) for POD and operational execution. Oversee all POD planning, pre-planning, and re-planning activities to optimize revenue per truck and utility. Ensure the daily hand-off communications are being done to ensure continuity across shifts. Manage phone queue coverage and escalation flow within the POD. Take ownership of driver escalations from POD support staff and ensure timely resolution. Performance & KPI Accountability
Own POD KPIs including Revenue per Truck, Utility, On-Time Pickup, Trailer PM compliance (under 120%), and overall service metrics. Analyze operational data and reports to optimize driver schedules, fuel efficiency, and fleet performance. Monitor and track driver performance and address gaps through coaching and action planning. Improve asset utilization and eliminate inefficiencies impacting profitability. Maintain and review LTL scorecard performance metrics. Track NN Days and ensure corrective action plans are implemented as needed. Driver Management & Payroll Oversight
Manage driver payroll and X-Pay processes for accuracy and timeliness. Ensure Requested Days Off (RDOs) and home time commitments are met. Provide ELD training and support when needed. Review PTAs for accuracy and compliance. Service Execution & Fleet Coordination
Monitor fleet movement and proactively communicate late plans or service risks. Own resolution of Bubble List call-outs and ensure corrective planning actions. Coordinate swaps, recoveries, and service adjustments as necessary. Provide turn-by-turn routing support to drivers as needed. Maintain Situation Board accuracy and operational visibility. Conduct and ensure completion of check calls. Compliance & Risk Management
Ensure compliance with company policies, DOT regulations, and safety standards. Oversee fuel compliance monitoring and corrective actions. Manage compliance-related tasks including registrations, IFTA renewals, random selections, and Luma eNuggets tracking. Leadership Expectations
Demonstrate an entrepreneurial mindset and ownership mentality within the POD structure. Drive accountability, urgency, and problem-solving within the team. Foster a culture aligned with Safety, Service, Revenue, and Retention. Lead by example in communication, professionalism, and operational discipline. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Qualifications
Skills & Abilities Education: High School Diploma or equivalent; required Associate degree (Logistics, Business Management, or relatable field); preferred Experience: 3 plus years of experience in the transportation industry required Must have Driver Manager or Fleet Manager experience for this role. AS400 experience; a plus Computer Skills: Knowledge of Microsoft Office software products and Windows. Ability to learn and use proprietary software. Advanced keyboarding skills. Essential Skills: Excellent oral and verbal communication skills. Experience working in a team environment. Strong attention to detail. Physical Demands N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Lift/Carry
Push/Pull
Stand
Walk
Sit
Manually Manipulate
Reach Outward
Reach Above Shoulder
Climb
Crawl
Squat or Kneel
Bend
Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - normal
Work Environment An office environment in a controlled atmosphere building WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.