Veterinary Customer Service Representative
Ethos Veterinary Health, Latham, NY, United States
Are you a highly motivated individual with a passion for delivering exemplary client service
Capital District Veterinary Referral Hospital
in Latham, NY, is currently seeking a full-time
Client Care Specialist
to join our dedicated team.
Compensation
Starting $22. Can increase up to $28 with advanced knowledge & experience
Shift differential between 12a - 7a: Base + $3.50/hr
Anticipated Schedule
Tuesday/Thursday/Friday/Saturday: 4p - 1a
About the Role As a
Client Care Specialist , you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.
Responsibilities
Educate and Support:
Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination:
Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process.
Communication Expertise:
Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping:
Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For
Exceptional First Impressions:
Are you the person who effortlessly leaves a positive and lasting first impression? The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Adaptability and Multitasking:
In our fast‑paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for.
Customer Service Excellence:
If you’ve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
Flexibility and Adaptability:
Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Fluent English skills (speaking & reading)
are required for the role.
About Us At
Capital District Veterinary Referral Hospital , we’re on a mission to advance the veterinary profession while nurturing the human‑animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!
Growth & Learning Opportunities
GROWTH & LEARNING OPPORTUNITIES: https://youtu.be/2FN3jXFm1J8
TAKE A HIKE WITH US & MEET THE TEAM: https://youtu.be/RWwdHed01DI
Benefits of Joining Our Team
CE Allowance
Uniform Allowance
Paid Time Off
RECOVER Training
Holidays = DOUBLE pay!
Medical/Dental/Vision
Short & Long‑Term Disability
Life Insurance
401k with employer match
Employee Pet Discount
Access to VetBloom for RACE‑approved continuing education and training
Access to VetGirl Subscription
Partnership with Penn Foster Veterinary Technology program, including scholarships
License application and renewal reimbursement for LVTs.
Financial support and onsite mentorship for those pursuing VTS certification
Ready to Join? Ready to embark on a fulfilling career journey with
Capital District Veterinary Referral Hospital ? Apply today and be part of a team that’s shaping the future of veterinary care!
For more information on our hospital, please visit https://www.capitaldistrictvet.com
Equal Opportunity Employer Capital District Veterinary Referral Hospital
is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
#J-18808-Ljbffr
Capital District Veterinary Referral Hospital
in Latham, NY, is currently seeking a full-time
Client Care Specialist
to join our dedicated team.
Compensation
Starting $22. Can increase up to $28 with advanced knowledge & experience
Shift differential between 12a - 7a: Base + $3.50/hr
Anticipated Schedule
Tuesday/Thursday/Friday/Saturday: 4p - 1a
About the Role As a
Client Care Specialist , you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.
Responsibilities
Educate and Support:
Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination:
Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process.
Communication Expertise:
Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping:
Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For
Exceptional First Impressions:
Are you the person who effortlessly leaves a positive and lasting first impression? The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Adaptability and Multitasking:
In our fast‑paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for.
Customer Service Excellence:
If you’ve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
Flexibility and Adaptability:
Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Fluent English skills (speaking & reading)
are required for the role.
About Us At
Capital District Veterinary Referral Hospital , we’re on a mission to advance the veterinary profession while nurturing the human‑animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!
Growth & Learning Opportunities
GROWTH & LEARNING OPPORTUNITIES: https://youtu.be/2FN3jXFm1J8
TAKE A HIKE WITH US & MEET THE TEAM: https://youtu.be/RWwdHed01DI
Benefits of Joining Our Team
CE Allowance
Uniform Allowance
Paid Time Off
RECOVER Training
Holidays = DOUBLE pay!
Medical/Dental/Vision
Short & Long‑Term Disability
Life Insurance
401k with employer match
Employee Pet Discount
Access to VetBloom for RACE‑approved continuing education and training
Access to VetGirl Subscription
Partnership with Penn Foster Veterinary Technology program, including scholarships
License application and renewal reimbursement for LVTs.
Financial support and onsite mentorship for those pursuing VTS certification
Ready to Join? Ready to embark on a fulfilling career journey with
Capital District Veterinary Referral Hospital ? Apply today and be part of a team that’s shaping the future of veterinary care!
For more information on our hospital, please visit https://www.capitaldistrictvet.com
Equal Opportunity Employer Capital District Veterinary Referral Hospital
is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
#J-18808-Ljbffr