Scott Dunn Private - Private Travel Relationship Manager - San Diego, CA
Flight Centre Travel Group, California, MO, United States
Private Travel Relationship Manager
Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor‑made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialise in curating personalised journeys to the world’s most beautiful destinations.
Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.
Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.
To learn more about Scott Dunn, please click HERE.
About Scott Dunn Private Scott Dunn Private is an invitation‑only membership designed for Ultra‑High‑Net‑Worth (UHNW) individuals who expect exceptional service, absolute discretion, and unrivalled access. Members trust us for access, exclusivity and unwavering personal service delivered by professionals who understand the nuanced needs of UHNWIs who are invited or referred to membership.
Our global team of expert Relationship Managers in London, New York, California, Hong Kong and Singapore excel in managing the discerning needs of exceptional individuals. Recognising that our Ultra‑high‑net‑worth members have unique motivations and preferences for their travel needs, Scott Dunn Private offers seamless execution of personalised travel mapping. We deliver a truly tailored and comprehensive travel experience at the highest level.
About The Opportunity Taking full ownership and accountability for a dedicated pool of Scott Dunn Private members in the California area, the Private Travel Relationship Manager will be the go‑to for a selected group of members of the exclusive Scott Dunn Private membership whom the Private Travel Relationship Manager will prospect, engage, onboard and service.
You will personally grow extensively and manage your member portfolio by business development activities, nurturing relationships, retaining business, and executing with finesse on all travel requirements. The role offers a personalised approach to leisure travel planning from start to finish, with the support of the global travel team where required.
Experience in the arena of wealth and global travel knowledge is crucial to service the most discerning members in a fast‑paced and rewarding environment. Your members will expect you to be able to navigate global products and regions whilst discussing their yearly plans.
You will generate your own enquiries by inspiring your members’ travel calendars through your consistent communication and delivery of high‑quality, inspiring holiday plans, quotations and experiences that stand out from anything else your members could find elsewhere.
You will draw on extensive global travel knowledge and experience working with high‑net‑worth clients to confidently advise members on destinations, product, and long‑term travel planning. Members will expect you to anticipate their needs, inspire their future travel, and seamlessly manage complex itineraries with professionalism and precision.
A key measure of success is your ability to generate demand through proactive communication—shaping members’ annual travel calendars with compelling ideas, standout itineraries, and refined proposals that cannot be replicated elsewhere.
By maintaining a structured, intentional contact strategy and consistently staying one step ahead, you will build trust, drive loyalty, increase repeat bookings, generate referrals, and contribute to the growth of the Scott Dunn Private membership base.
Scott Dunn is committed to creating memorable and sustainable travel experiences. We seek team members who share our values and are passionate about delivering extraordinary service to the world’s most discerning travellers.
Key Responsibilities Growth & Business Development
Identify and execute on opportunities for Scott Dunn Private prospects to be invited to membership through your personal network, database mining, referrals from current members, PA/EA networks, luxury brand partnerships and wealth management companies
Work towards targets and meet individual quarterly and annual Key Performance Indicators
Achieve individual performance targets, maintaining high service quality and productivity
Activate the existing database and partner referrals to join membership
Member Engagement & Relationship Building
Proactively promote the exclusivity and benefits of Scott Dunn Private membership
Target, prospect, meet and onboard new members into the membership
Regularly meet with members in person, via video calls, or at hosted events to strengthen relationships
Develop and record in Scott Dunn's systems a personalised contact plan for each member, leading to enquiry generation, retention, and growth in booking numbers per member
Capture all member personal preferences in Scott Dunn's systems that will be effectively referred to and updated at all future touch points to use to finesse your personalised approach
Anticipate members' needs by maintaining detailed records of preferences, past trips, and feedback
Travel Planning & Execution
Inspire members' travel plans through travel mapping sessions, understanding their preferences and creating highly qualified travel enquiries
Take full ownership of all aspects of selling and booking a member's holiday, including written and verbal quotations and holiday documentation
Ensure every itinerary is hyper‑bespoke and tailors perfectly to the members' needs meaning we are always being “inspiring”
Collaborate with a destination expert and Scott Dunn Private Members Managers where required to execute bookings seamlessly
Source product where gaps in the portfolio may exist with the support of the destination management team
Account for costs and margins on each booking in line with guidelines for each product area
Complete all travel documentation accurately within specified time frames
Recognise opportunities to enhance bookings through upgrades, private jet travel, and bespoke experiences from Scott Dunn's “Black Book”
Member Support & Service Excellence
Ensure that travelling members are supported through Scott Dunn's out of hours cover as necessary and stepping in where required
Act on any feedback or complaint swiftly to ensure a great member experience and lead on recovery solutions, liaising with the Guest Relations team where necessary
Maintain an NPS score of above 80 through exceeding service expectations
Deliver personalised and hyper‑bespoke itineraries to consistently exceed expectations
Product Development & Knowledge Sharing
Conduct familiarisation trips abroad and present back to teams whilst always identifying new potential product opportunities to excite our members
Collaborate with the destination managers to understand the contact list of our key products to create Wow moments for the members
Work with destination managers to address gaps in the product portfolio and identify opportunities for new, exciting offerings
Train colleagues with knowledge gained from areas visited and support the wider Scott Dunn Private team with knowledge sharing, taking a team approach to bookings across the Scott Dunn Private team when required and to support in the absence of colleagues
Share expertise from familiarisation (FAM) trips and industry events with colleagues to enhance service delivery
Marketing & Events
Work with marketing to plan and host exclusive member events, hospitality initiatives, and marketing follow‑ups to deepen engagement
Support all marketing and product including brochure production, website management, email campaigns, PR and frequent promotional events as required
Input to marketing efforts, including newsletters, campaigns, PR activities, and website updates
Actively follow up on member engagement metrics like email click and open rates
Collaboration & Brand Building
Collaborate with the international Scott Dunn offices and Scott Dunn Private Global team to support Scott Dunn Private members internationally and provide a seamless experience for globally travelling members
Build personal brand by expanding your personal visibility within UHNW circles and key media in your region by attending key events, maximizing FAM opportunities, and staying updated and engaged with key luxury publications and journalists
Consistently post high‑quality content on social media platforms
Values & Behaviours
In the know – Start by listening. We take the time to understand our guests’ and colleagues’ needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
In the detail – Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retain and partner with the best.
Inspiring – Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
Minimum of 5 years in the luxury travel sector with a proven track record in global luxury travel sales
Proven experience in face‑to‑face relationship management with UHNW clients
Extensive experience working with UHNWIs and strong background in HNWI/UHNWI luxury guest profiles and contact strategy planning
Sales driven with focus on delivering an exceptional service level
Demonstrated ability to meet and exceed performance targets
Comprehensive knowledge of global luxury travel destinations and a commitment to continuous learning
Excellent, proven relationship management skills
Impressive interpersonal skills complemented by an articulate communication style and eye for detail
Exceptional communication, interpersonal, and stakeholder management skills
Expertise in CRM systems with exceptional accuracy and attention to detail
Experience in upselling premium services and generating innovative sales opportunities
Demonstrated ability to collaborate effectively and mentor others in relationship management
A passion for being “in the detail”, “in the know”, and “inspiring”
Willingness to work flexible hours as needed to meet member requirements
A proactive and meticulous approach to service delivery and commercial opportunities
Work Perks! – What’s in it for you FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognised holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401k programme with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Vacation, Personal, and Sick time accrual rates will vary based on full‑time or part‑time employee status. Recognised Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location San Diego, CA. This position is based in our San Diego, Solana Beach Office. We aim to find someone who would be office based at our premises in San Diego and who is willing to travel within the California area regularly to meet members and prospective members. International and domestic travel between offices will be required.
Compensation For this position, we anticipate offering an annual salary of $80,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Equal Opportunity We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests and encourage candidates to contact our Recruitment Team at careers@us.flightcentre.com.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
Awards & Recognition
Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5‑Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
#J-18808-Ljbffr
Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.
Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.
To learn more about Scott Dunn, please click HERE.
About Scott Dunn Private Scott Dunn Private is an invitation‑only membership designed for Ultra‑High‑Net‑Worth (UHNW) individuals who expect exceptional service, absolute discretion, and unrivalled access. Members trust us for access, exclusivity and unwavering personal service delivered by professionals who understand the nuanced needs of UHNWIs who are invited or referred to membership.
Our global team of expert Relationship Managers in London, New York, California, Hong Kong and Singapore excel in managing the discerning needs of exceptional individuals. Recognising that our Ultra‑high‑net‑worth members have unique motivations and preferences for their travel needs, Scott Dunn Private offers seamless execution of personalised travel mapping. We deliver a truly tailored and comprehensive travel experience at the highest level.
About The Opportunity Taking full ownership and accountability for a dedicated pool of Scott Dunn Private members in the California area, the Private Travel Relationship Manager will be the go‑to for a selected group of members of the exclusive Scott Dunn Private membership whom the Private Travel Relationship Manager will prospect, engage, onboard and service.
You will personally grow extensively and manage your member portfolio by business development activities, nurturing relationships, retaining business, and executing with finesse on all travel requirements. The role offers a personalised approach to leisure travel planning from start to finish, with the support of the global travel team where required.
Experience in the arena of wealth and global travel knowledge is crucial to service the most discerning members in a fast‑paced and rewarding environment. Your members will expect you to be able to navigate global products and regions whilst discussing their yearly plans.
You will generate your own enquiries by inspiring your members’ travel calendars through your consistent communication and delivery of high‑quality, inspiring holiday plans, quotations and experiences that stand out from anything else your members could find elsewhere.
You will draw on extensive global travel knowledge and experience working with high‑net‑worth clients to confidently advise members on destinations, product, and long‑term travel planning. Members will expect you to anticipate their needs, inspire their future travel, and seamlessly manage complex itineraries with professionalism and precision.
A key measure of success is your ability to generate demand through proactive communication—shaping members’ annual travel calendars with compelling ideas, standout itineraries, and refined proposals that cannot be replicated elsewhere.
By maintaining a structured, intentional contact strategy and consistently staying one step ahead, you will build trust, drive loyalty, increase repeat bookings, generate referrals, and contribute to the growth of the Scott Dunn Private membership base.
Scott Dunn is committed to creating memorable and sustainable travel experiences. We seek team members who share our values and are passionate about delivering extraordinary service to the world’s most discerning travellers.
Key Responsibilities Growth & Business Development
Identify and execute on opportunities for Scott Dunn Private prospects to be invited to membership through your personal network, database mining, referrals from current members, PA/EA networks, luxury brand partnerships and wealth management companies
Work towards targets and meet individual quarterly and annual Key Performance Indicators
Achieve individual performance targets, maintaining high service quality and productivity
Activate the existing database and partner referrals to join membership
Member Engagement & Relationship Building
Proactively promote the exclusivity and benefits of Scott Dunn Private membership
Target, prospect, meet and onboard new members into the membership
Regularly meet with members in person, via video calls, or at hosted events to strengthen relationships
Develop and record in Scott Dunn's systems a personalised contact plan for each member, leading to enquiry generation, retention, and growth in booking numbers per member
Capture all member personal preferences in Scott Dunn's systems that will be effectively referred to and updated at all future touch points to use to finesse your personalised approach
Anticipate members' needs by maintaining detailed records of preferences, past trips, and feedback
Travel Planning & Execution
Inspire members' travel plans through travel mapping sessions, understanding their preferences and creating highly qualified travel enquiries
Take full ownership of all aspects of selling and booking a member's holiday, including written and verbal quotations and holiday documentation
Ensure every itinerary is hyper‑bespoke and tailors perfectly to the members' needs meaning we are always being “inspiring”
Collaborate with a destination expert and Scott Dunn Private Members Managers where required to execute bookings seamlessly
Source product where gaps in the portfolio may exist with the support of the destination management team
Account for costs and margins on each booking in line with guidelines for each product area
Complete all travel documentation accurately within specified time frames
Recognise opportunities to enhance bookings through upgrades, private jet travel, and bespoke experiences from Scott Dunn's “Black Book”
Member Support & Service Excellence
Ensure that travelling members are supported through Scott Dunn's out of hours cover as necessary and stepping in where required
Act on any feedback or complaint swiftly to ensure a great member experience and lead on recovery solutions, liaising with the Guest Relations team where necessary
Maintain an NPS score of above 80 through exceeding service expectations
Deliver personalised and hyper‑bespoke itineraries to consistently exceed expectations
Product Development & Knowledge Sharing
Conduct familiarisation trips abroad and present back to teams whilst always identifying new potential product opportunities to excite our members
Collaborate with the destination managers to understand the contact list of our key products to create Wow moments for the members
Work with destination managers to address gaps in the product portfolio and identify opportunities for new, exciting offerings
Train colleagues with knowledge gained from areas visited and support the wider Scott Dunn Private team with knowledge sharing, taking a team approach to bookings across the Scott Dunn Private team when required and to support in the absence of colleagues
Share expertise from familiarisation (FAM) trips and industry events with colleagues to enhance service delivery
Marketing & Events
Work with marketing to plan and host exclusive member events, hospitality initiatives, and marketing follow‑ups to deepen engagement
Support all marketing and product including brochure production, website management, email campaigns, PR and frequent promotional events as required
Input to marketing efforts, including newsletters, campaigns, PR activities, and website updates
Actively follow up on member engagement metrics like email click and open rates
Collaboration & Brand Building
Collaborate with the international Scott Dunn offices and Scott Dunn Private Global team to support Scott Dunn Private members internationally and provide a seamless experience for globally travelling members
Build personal brand by expanding your personal visibility within UHNW circles and key media in your region by attending key events, maximizing FAM opportunities, and staying updated and engaged with key luxury publications and journalists
Consistently post high‑quality content on social media platforms
Values & Behaviours
In the know – Start by listening. We take the time to understand our guests’ and colleagues’ needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
In the detail – Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retain and partner with the best.
Inspiring – Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
Minimum of 5 years in the luxury travel sector with a proven track record in global luxury travel sales
Proven experience in face‑to‑face relationship management with UHNW clients
Extensive experience working with UHNWIs and strong background in HNWI/UHNWI luxury guest profiles and contact strategy planning
Sales driven with focus on delivering an exceptional service level
Demonstrated ability to meet and exceed performance targets
Comprehensive knowledge of global luxury travel destinations and a commitment to continuous learning
Excellent, proven relationship management skills
Impressive interpersonal skills complemented by an articulate communication style and eye for detail
Exceptional communication, interpersonal, and stakeholder management skills
Expertise in CRM systems with exceptional accuracy and attention to detail
Experience in upselling premium services and generating innovative sales opportunities
Demonstrated ability to collaborate effectively and mentor others in relationship management
A passion for being “in the detail”, “in the know”, and “inspiring”
Willingness to work flexible hours as needed to meet member requirements
A proactive and meticulous approach to service delivery and commercial opportunities
Work Perks! – What’s in it for you FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognised holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401k programme with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Vacation, Personal, and Sick time accrual rates will vary based on full‑time or part‑time employee status. Recognised Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location San Diego, CA. This position is based in our San Diego, Solana Beach Office. We aim to find someone who would be office based at our premises in San Diego and who is willing to travel within the California area regularly to meet members and prospective members. International and domestic travel between offices will be required.
Compensation For this position, we anticipate offering an annual salary of $80,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Equal Opportunity We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests and encourage candidates to contact our Recruitment Team at careers@us.flightcentre.com.
Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
Awards & Recognition
Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5‑Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
#J-18808-Ljbffr