Account Manager

About Us:

SynapseTBI provides specialized diagnostic and treatment services for patients with Traumatic Brain Injury (TBI), Mild Traumatic Brain Injury (mTBI), and Post-Concussion Syndrome. Our multidisciplinary team delivers advanced neurological care, innovative therapies, and coordinated treatment plans designed to support patients throughout their recovery journey.

Position Overview:

We are seeking a highly organized and relationship-driven Account Manager to join our team in Boca Raton, Florida. This on-site role will be responsible for managing and supporting accounts for our sales representatives, including law firm relationships and patient coordination. The ideal candidate thrives in a fast-paced environment and excels at communication, organization, and client service.

Key Responsibilities:

• Manage and maintain relationships with law firm accounts and referral partners
• Support sales representatives by overseeing account activity and follow-ups
• Track and manage patient cases from intake through treatment progression
• Ensure timely communication between patients, providers, and legal partners
• Maintain accurate records in CRM and internal systems
• Identify opportunities to improve account performance and patient experience
• Assist with onboarding new accounts and maintaining existing relationships

Qualifications:

• Bachelor’s degree preferred (or equivalent experience)
• Bilingual (English/Spanish) required*
• 2+ years of account management, client services, or healthcare coordination experience
• Experience working with law firms or in a medical-legal environment is a plus
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency with CRM systems and Microsoft Office/Google Workspace